Job Description
Service Coordinator – Mobile Cranes - Dandenong South
n
Take ownership. Drive service performance. Be the key link between our customers, technicians and operations.
n
Liebherr Australia is seeking an experienced Service Coordinator to join our Mobile Cranes team.
n
This is more than a traditional Service Coordinator position. You will play a key role in coordinating the day-to-day service operation across the region, taking ownership of workflow, customer requirements, technician allocation, crane movements, WIP and overall service delivery.
n
Working closely with the Service Manager and wider Mobile Cranes team, you will be a central point of contact for customers and technicians and will help ensure our service operations are delivered safely, efficiently and to the highest standard.
n
What you'll be responsible for
n
Take ownership of scheduling and coordinating service activities across workshop and field operations.
n
Act as a key point of contact for customers, technicians, suppliers and internal stakeholders.
n
Coordinate technician resources, parts, tooling and equipment to meet customer and operational priorities.
n
Manage the movement and arrival of cranes and components, ensuring everything is coordinated in the correct sequence to support build and delivery requirements.
n
Take ownership of Work in Progress (WIP), including opening and closing jobs, job costing, quotations and ensuring work is progressed and finalised within required timeframes.
n
Monitor and maintain the graphical planner and MMS to ensure accurate visibility of current and upcoming work.
n
Coordinate warranty, modification and service work.
n
Provide clear operational reporting and identify potential issues before they impact customers or service delivery.
n
Provide guidance and direction to members of the service team and help maintain an efficient workflow across the department.
n




Work closely with Sales, Parts, Payroll, Administration, suppliers and contractors to ensure a seamless service operation.
n
Identify opportunities for continuous improvement and contribute to improving service processes and performance.
n
Promote a robust safety culture and ensure work is completed in accordance with HSE, quality and legislative requirements.
n
What we're looking for
n
We're looking for someone who firstly is HIGHLY ORGANISED, can take ownership, make decisions and confidently coordinate a complex service operation.
n
You will ideally have:
n
Liebherr experience and Mobile Crane experience
n
Previous experience in a Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role.
n
Experience working within a heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment.
n
Strong customer service and stakeholder management skills.
n
Excellent organisational and scheduling skills, with the ability to manage competing priorities.
n
Strong commercial awareness and experience managing WIP, job costing or service administration.
n
The confidence to coordinate technicians and resources and keep work moving.
n
High attention to detail and strong computer skills.
n
The ability to communicate effectively with customers, technicians, managers and other stakeholders.
n
A proactive approach to identifying problems and finding practical solutions.
n
A recognised trade qualification in Mechanical,



Electrical or Electronics would be highly regarded, as would a Certificate III in Business Administration or similar.
n
This is an opportunity to step into a high-impact coordination role within a leading global organisation, where your decisions will directly influence customer satisfaction, technician productivity and the overall performance of the service operation.
n
You'll work alongside an experienced team and have the opportunity to make a genuine difference to how the regional service operation runs.
n
If you're an experienced service professional who is ready to take greater ownership and responsibility, we'd like to hear from you.
n
Global Company – Enjoy job stability working for an international OEM
n
Career Growth – Ongoing learning, development and progression opportunities available
n
Generous employee benefits - includes 5 days bonus leave days, paid parental leave and early access to Long Service Leave
n
Health Support – Access Private Health Insurance Discount
n
Exclusive Discount – Save on everyday goods and services via our employee benefits program. Participating brands inc. Woolworths, JB Hi Fi, Rebel Sport etc
n
Culture
n
We are dedicated to seeing our employees work together in an workplace that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers
n
Diversity and Inclusion
n
Diversity and inclusion sit at the heart of the Liebherr Group's Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

📌 Service Coordinator (Victoria)
🏢 Liebherr
📍 Victoria