Job Description
Part time, permanent role - (5 hours per day, 5 days per week) - 3 days in the office (Sydney CBD) and 2 from home.
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About the Role
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As the first point of contact for all IT queries, you'll deliver Level 1 and Level 2 support across desktops, laptops, mobile devices, and Microsoft 365 applications. You'll also manage user
onboarding/offboarding,
administer systems and access, and help maintain automated workflows, all while keeping documentation sharp and end users happy
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What You'll Be Doing
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Providing hands‐on helpdesk support (hardware, software, connectivity) and tracking issues through to resolution
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Managing user accounts in Active Directory, Azure AD, and Microsoft 365 (provisioning, deactivation, license management)
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Coordinating with external managed service providers to ensure SLA compliance
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Maintaining and troubleshooting Power Automate flows and other automated business solutions
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Contributing to knowledge base articles, IT FAQs, and user guides
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What You'll Bring
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2+ years' experience in IT Support positions
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Demonstrated experience in an IT helpdesk or desktop support role (Windows environment)
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Solid knowledge of Microsoft 365 / Azure AD administration
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Familiarity with ITSM principles and ticketing systems (ITIL Foundation a plus)
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Microsoft certifications (e.g. Contemporary Desktop Administrator, Azure Fundamentals) highly regarded
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Clear communication skills, you can explain tech in plain English
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Proactive, methodical, and cool under pressure
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📌 It Support (Level 1/2) (New South Wales)
🏢 Marshall Recruitment
📍 New South Wales