Job Description
Make Safe Coordinator - Insurance Builder
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Make Secure Coordinator
n Location: Sydney
n Full Time | Permanent | Monday-Friday | Office Based
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An established and growing insurance building business is seeking a Make Safe Coordinator to join its Sydney team.
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This is a critical role within the business, responsible for coordinating emergency response works following insured events such as storms, water damage, fire, impact damage and other property-related incidents.
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Working alongside customers, trades, supervisors, estimators and insurers, you'll be responsible for ensuring properties are made safe quickly, efficiently and in line with insurer service level requirements.
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This role would suit someone coming from insurance claims, trade coordination, restoration, facilities management, construction administration, scheduling, customer service or a trades background looking to move off the tools.
n About the Role When a customer experiences property damage, you'll often be one of the first people they speak with.
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Whether it's a burst pipe, storm damage, fallen tree, vehicle impact or fire event, you'll coordinate the immediate response required to secure the property and minimise further damage.
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You'll be working in a fast-paced environment where priorities can change quickly, requiring strong judgement, excellent communication skills and the ability to remain calm under pressure.
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Key Responsibilities
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Receive and action new make-safe and emergency response instructions
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Assess claim information and determine urgency and required response
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Contact customers to understand the extent of property damage and arrange access
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Coordinate trades and contractors to attend urgent make-safe works
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Roof tarping and temporary weatherproofing
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Water extraction and drying services
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Electrical isolation works
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Emergency fencing and property security
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Board-ups and temporary structural protection
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Monitor contractor attendance and ensure insurer timeframes are met
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Liaise with customers, insurers, assessors, brokers and internal teams
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Provide regular updates and manage stakeholder expectations
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Review photos, reports, invoices and completion documentation
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Escalate safety concerns, vulnerable customer situations and complex claims
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Maintain accurate claim notes and records across multiple systems
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Support the handover of claims from emergency works through to permanent repairs
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Assist during major weather and catastrophe events when claim volumes increase
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What We're Looking For
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Previous experience in insurance claims, trade coordination, scheduling, customer service, administration or construction
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Strong ability to manage multiple urgent matters simultaneously
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Excellent phone manner and communication skills
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High attention to detail and strong organisational skills
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Ability to work across multiple systems and screens
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Calm, resilient and solutions-focused approach
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Confidence dealing with difficult situations and managing escalations
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Strong sense of urgency and ability to prioritise effectively
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Experience within insurance building, restoration, property repairs or emergency response environments will be highly regarded
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Knowledge of construction terminology and trades would be advantageous
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Personal Attributes We're looking for people with the right attitude just as much as the right experience.
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You'll be someone who:
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Enjoys helping people during challenging situations
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Has empathy but can remain objective and professional
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Thrives in a busy environment
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Takes ownership and follows things through to completion
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Communicates clearly and confidently
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Works well as part of a collaborative team
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Can make sound decisions under pressure
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Why Join?
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$75,000 + Super
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Secure, full-time permanent position
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Growing business with strong future pipeline
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Positive and supportive team culture
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Genuine career progression opportunities
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Exposure to insurance building, restoration and emergency response projects
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Work closely with experienced industry professionals
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Parking provided
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Convenient location close to Sydney CBD
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Be part of a business investing heavily in systems, people and future growth
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📌 Make Safe Coordinator - Insurance Builder (New South Wales)
🏢 S&you
📍 New South Wales