Location:Windsor NSW
Department:Information Services
Employment type:Full-Time
Work Arrangement:Hybrid
IT Helpdesk Officer
Bepassionate. Be progressive. Hawkesbury City Council.
Salarynegotiable $80k to $96k + Super
9 Day Fortnight
Fitness Passport Option
+ On-Site Parking
Hawkesbury CityCouncil is the largest local government area in metropolitan NSW covering 2,800square kilometres, incorporating both urban and rural communities. We are committed to working together todeliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplacefor all people. We welcome and encourage applications from all ages andgenders, Aboriginal and Torres Strait Islander peoples, people from culturallydiverse backgrounds, the LGBTIQ+ community, veterans and people withdisabilities.
The Role
Reporting to the Senior NetworkAdministrator and based in Windsor, the IT Helpdesk Officer is the first lineof contact for users by providing technical helpdesk support to Council Staff via phone calls,emails and in person. Your typical duties will include; call response,business application support, hardware faults, customer support of programs onPC's and LAN and administration support to the IT team. You will display a highlevel of customer service assisting employees with all IT related enquiries.
About You
You have demonstrated experience in managing and maintaining ITSupport and Systems Helpdesk, with the ability to support both technical and non-technicalusers.



You will have robust problem solving skills and the ability to managecompeting priorities, implement change, and deliver solutions. You are a proactive, adaptable professionalwith strong communication and interpersonal skills, with the ability to work independentlyor as part of a team.
Tertiary qualifications in InformationTechnology, IT Certification or working towards completing, or relevant industryexperience
Demonstrated ability to provide desktop andapplication support
Excellent customer service and communicationskills
Demonstrated business analysis and problemsolving skills
The right to live and work in Australia
Class C Drivers Licence
WHS General Construction Work in NSW
Working with Children Check (WWCC)
Successful applicants will be required toundergo background (police) checks and medical declaration
Certificate in Information TechnologyInfrastructure Libraries (ITIL)
Knowledge and Awareness of cybersecurity principles and frameworks
Knowledge and understanding of IT networkprotocols
Experience with local government softwaresuchas Financials / Property and Rating / Records Management systems
The Rewards
An attractivesalary will be negotiated with the successful applicant commensurate withqualification, skills, and experience.
RosteredDay Off
Flexiblework arrangements
Healthand Wellbeing Program
LongService Leave after 5 years
Trainingand Development Opportunities
EmployeeReward and Recognition program
Fitness Passport Option
SocialClub - BBQs, Christmas parties, raffles and activities
EmployeeAssistance Program for employees and their family
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📌 It Helpdesk Officer (Brisbane)
🏢 Hawkesbury City Council
📍 Brisbane