With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We're led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visitwww.tonywhitegroup.com.au.
ABOUT THE ROLE
As our IT Support Team Leader, you'll be working closely with the Group IT Operations Manager, you'll lead the delivery of Level 1 and Level 2 IT support across our growing dealership and corporate network. This hands-on leadership role combines technical expertise with people management, giving you the opportunity to mentor your team, resolve complex technical issues, improve service delivery and contribute to technology projects that keep our business running smoothly.
KEY RESPONSIBILITES
Lead, coach and mentor the Service Desk and End User Computing team.
Provide hands-on support for service requests and escalated technical issues.
Manage team workloads, priorities and resource allocation to ensure service excellence.
Monitor service delivery performance, including SLAs, KPIs and customer satisfaction.
Drive continual service improvement initiatives and maintain support documentation and knowledge articles.
Oversee the delivery of Level 1 and Level 2 IT support across multiple sites.
Support and administer Microsoft 365 technologies, including Exchange Online, Teams, SharePoint, Intune and Entra ID.
Maintain endpoint, identity and access management processes while supporting dealership infrastructure, networking, telephony and end-user technologies.
Ensure IT systems remain secure, reliable and fit for business use.
Lead or contribute to IT projects, dealership acquisitions, integrations and technology deployments.
Identify opportunities to improve processes through automation and operational efficiencies.
Build strong relationships with internal stakeholders,



technology vendors and service providers, assisting with vendor performance management and service reviews.
ABOUT YOU
You're a natural leader who enjoys supporting others while staying hands-on with technology. You thrive in a fast-paced environment, enjoy solving complex problems and are passionate about delivering outstanding customer service.
To be successful in this role, you'll have:
Minimum 5 years' experience in IT Support, Service Desk or End User Computing environments.
Demonstrated experience leading, mentoring or coordinating technical teams.
Solid Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, Intune and Entra ID.
Experience with ITSM platforms such as FreshService.
Excellent troubleshooting, incident management and problem-solving skills.
Strong communication, organisational and stakeholder management skills.
The ability to work effectively across a multi-site environment.
HIGHLY REGARDED
Microsoft certifications.
Experience with Fortinet, Meraki or SD-WAN technologies.
Cyber security experience.
PowerShell, Power Automate or other process automation experience.
WHAT WE OFFER
Join a collaborative and supportive IT team.
Lead meaningful technology initiatives across a growing multi-site business.
Exclusive employee discounts and benefits through Flare
Access to Fitness Passport - discounted fitness membership program
Enjoy ongoing professional development and career progression opportunities.
Competitive salary package and long-term career stability.
PLEASE NOTE
Reference checks, pre-employment medicals, and AFP Criminal Record checks will be conducted
Applicants must meet the outlined requirements to be considered
Applicants must be currently in Australia and be an Australian or New Zealand citizen, or hold permanent residency
We are an equal opportunity employer, supporting diversity and inclusion in the workplace
Only shortlisted applicants will be contacted
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📌 It Support Team Leader (Queensland)
🏢 Tony White Group
📍 Queensland