Service Advisor and Assistant Parts Interpreter
Holt's Auto Service is seeking a
Service Advisor and Assistant Parts Interpreter
to join our team in Swan Hill, Victoria. This is a
full-time position
that combines customer-facing service coordination with technical parts support. In this role, you will be the vital link between our customers and our service and parts teams, ensuring a seamless experience from initial enquiry through to job completion. You will play a key part in maintaining our reputation for excellent customer service whilst supporting the smooth operation of our workshop and parts department.
Key responsibilities
Greet customers and receive vehicle enquiries, documenting details accurately and professionally
Schedule service appointments and coordinate workshop capacity to optimise efficiency
Provide customers with cost estimates and service recommendations based on vehicle condition and diagnostic findings
Communicate with service technicians to understand job requirements and provide customers with accurate progress updates
Assist the parts interpreter in identifying and locating required automotive parts for jobs and customer requests
Interpret parts diagrams, catalogues and technical documentation to support parts selection and ordering
Assist with parts inventory coordination and ensure availability of commonly used components
Process invoices, payments and documentation for completed services
Maintain accurate record-keeping of customer interactions, service history and parts transactions
Respond to customer enquiries via telephone, email and in person with professionalism and product knowledge
Build and maintain positive customer relationships to encourage repeat business and referrals
What we're looking for
Previous experience as a service advisor, customer service representative or similar role in the automotive industry or a related field
Knowledge of automotive parts,



systems and common service procedures, or willingness to develop this knowledge
Strong communication skills with the ability to explain technical information clearly to customers
Proficiency in using computer systems, workshop management software and Microsoft Office applications
Ability to multitask and prioritise workload in a busy workshop environment
Excellent organisational and time management skills
Customer-focused mindset with a commitment to providing exceptional service
Attention to detail and accuracy in record-keeping and documentation
Professional appearance and demeanour
A current valid driver's license
Preferred: experience reading technical manuals, parts catalogues or experience in a parts department
Preferred: familiarity with automotive diagnostics and terminology
What we offer
Holt's Auto Service is committed to supporting our team members with a market-competitive salary package and a positive workplace culture. We offer opportunities for professional development and training to help you progress your career within the automotive industry. We value work-life balance and provide a supportive team environment where your contributions are recognised and appreciated. As a full-time employee, you will receive employee benefits including superannuation contributions and the opportunity to be part of a trusted local business with strong community connections.
About us
Holt's Auto Service is an established automotive business based in Swan Hill, Victoria. We specialise in vehicle sales, comprehensive vehicle servicing, repairs and maintenance for a diverse clientele. With a reputation built on reliability, quality workmanship and customer care, we have become a trusted name in the local community. Our team of experienced technicians and support staff are dedicated to delivering excellent service and ensuring every customer leaves satisfied. We are committed to maintaining high standards of professionalism and integrity in all aspects of our business.
#J-*****-Ljbffr

📌 Service Advisor And Assistant Parts Interpreter (Swan Hill)
🏢 Holt's Auto Service
📍 Swan Hill