Job Description
Product Service Engineer | Level 2 Support | Mining Operational Technology
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Support technology that keeps the world's largest mines moving.
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Our client is a global OEM and recognised leader in mining equipment and Mining Operational Technology (OT). Their Brisbane-based Product Development Centre develops advanced technology that helps mining companies around the world improve safety, productivity and operational performance.
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An opportunity exists for an experienced Product Service Engineer to provide Tier 2 technical support for sophisticated machine guidance and Command for Dozing technologies used across large-scale surface mining operations.
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Working closely with Product Support, Engineering, Product Development and implementation teams, you'll investigate hardware and software issues, coordinate their resolution and help turn field learnings into ongoing product improvements.
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This is an initial 12-month contract with a strong possibility of multiple extensions or conversion to permanent employment.
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Key Responsibilities
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Provide Tier 2 technical support, troubleshooting and diagnosing hardware and software issues.
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Triage issues from customers, dealers and internal teams and determine the appropriate support or engineering pathway.
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Investigate and replicate technical issues and coordinate their resolution with engineering teams.
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Maintain product service documentation and ensure technical materials remain current.
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Support NPI service engineers with technical investigations,



information and issue tracking.
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Coordinate CPI activities, identify recurring issues and work with Engineering to drive corrective action.
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Liaise between Product Support, implementation teams, NPI service engineers and Product Development.
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Communicate with customers and dealers regarding technical issues and resolutions.
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About You
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A Bachelor's degree or at least 2 years' Product Support experience.
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Strong technical troubleshooting and problem-solving skills.
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Experience supporting technology in an industrial, production or operational setting.
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Experience troubleshooting electrical and/or data-network faults.
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Strong customer focus and excellent communication skills.
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Ability to work effectively with customers, dealers and engineering teams.
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Highly Regarded
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Mechanical, Electrical or Mining Engineering degree
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Mining Operational Technology (OT)
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Machine Guidance, Grade Control or GNSS/GPS technologies
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Command or mining automation technologies
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SQL Server and TCP/IP networking
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Microsoft client and server platforms
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NPI and Continuous Product Improvement (NPI)
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Project management experience
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What's on Offer
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Initial 12-month contract with strong potential for extensions or permanent employment.
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Work with globally deployed Mining Operational Technology.
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Brisbane CBD location and 37.5-hour working week.
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Collaborate with Product Support and engineering teams across Australia and internationally.
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Work for a world-leading OEM developing advanced mining technology.
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Primarily normal day-shift hours, with some off-shift or weekend support potentially required for critical issues or NPI activities.
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📌 Product Service Engineer | Level 2 Support | Mining Operational Technology (Queensland)
🏢 Task Recruitment
📍 Queensland