We are seeking a reliable and organised Medical Booking Agent/Administrator to join our patient-focused healthcare practice. In this role, you will be the first point of contact for patients, responsible for scheduling appointments and ensuring a smooth booking process. This is an excellent opportunity for someone who enjoys working in a patient-focused environment and thrives in a fast-paced setting.
Key responsibilities
Schedule, confirm, and reschedule patient appointments across multiple practitioners and services
Manage high volumes of inbound and outbound calls in a professional manner
Maintain accurate patient records and update booking systems
Coordinate appointment availability and optimise practitioner schedules
Handle patient enquiries regarding services, fees, and availability
Liaise with clinical staff to ensure appointment accuracy and workflow efficiency




Process cancellations and manage waitlists effectively
Assist with general administrative duties
Ensure patient confidentiality and compliance with privacy regulations
About you
Solid communication and interpersonal skills
Excellent organisational and time management abilities
High attention to detail and accuracy
Customer-focused approach with a professional and empathetic manner
Problem-solving skills and ability to handle difficult situations calmly
About us
We are a patient focused healthcare practice dedicated to delivering high-quality medical services. Our team values professionalism, empathy and efficiency in supporting both patients and referring practitioners.
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📌 Patient Services Booking Agent/Administration (Gold Coast)
🏢 seek.com.au
📍 Gold Coast