Job Description
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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for ****, with an outstanding eNPS score of 68. And we're not stopping there.
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We are looking for an experienced
Operations Team Lead
to oversee day-to-day operations and service availability across a critical ICT setting. This role is based in
ACT or SA
and is offered as a
12-month contract, with the potential for extension
. You'll provide operational leadership, coordinate technical teams and stakeholders, and help ensure services remain secure, available and aligned with operational requirements.
What You'll Do n
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Lead the day-to-day operational management of critical ICT services and components.
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Monitor service availability and investigate outages, service disruptions and breaches of service targets.
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Coordinate remedial activities and drive timely issue resolution.
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Provide advice on service availability, operational planning, service improvement and performance.
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Act as a central coordination point between technical teams, management and senior leadership.
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Prioritise resources, activities and operational requirements across teams.
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Ensure leadership teams have the information and resources required to support ongoing operations and change.
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Lead and coordinate investigations into operational and security incidents.
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Engage with a broad range of stakeholders and communicate complex technical matters clearly.
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Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
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Support the maintenance of security requirements, operational processes and documentation.
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Identify opportunities for continuous improvement across operational services and processes.
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What You'll Bring n
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Demonstrated experience leading or managing
ICT operations, network,



infrastructure or secure service capabilities
within a large and complex environment.
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Strong operational leadership and service management experience.
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Excellent communication and stakeholder engagement skills, including experience working with
senior executives and technical teams
.
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Strong problem-solving and issue-resolution capabilities.
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Experience navigating complex technical and operational environments to develop and maintain effective solutions.
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Experience managing service levels, operational performance and continuous improvement activities.
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Strong understanding of ICT operations, service availability and incident management.
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Knowledge of Australian Government information security policies, the
Information Security Manual (ISM)
and
Essential Eight
would be highly regarded.
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Familiarity with technologies such as
firewalls, DNS security, CASB, DLP and SIEM/SOAR
would be advantageous.
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Understanding of enterprise identity and authentication concepts, including
SAML, LDAP/AD and Kerberos
, would be beneficial.
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Relevant industry certifications such as
PCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+
would be highly regarded.
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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📌 Operations Team Lead (Canberra)
🏢 CENTORRINO TECHNOLOGIES
📍 Canberra