Job Description
Ready to take ownership of new business and play a key role in growing a specialist consultancy?
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We're partnering with a HR and customer experience consultancy, to find an ambitious Business Development Manager who knows how to open doors, uncover genuine business challenges and turn conversations into commercial opportunities.
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This is a true new business / hunter role. You'll be responsible for creating opportunities across the two core service areas — Customer Experience & Sales Training and Fractional HR & People & Culture.
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Reporting directly to the owner, you'll have genuine autonomy, direct access to decision-makers and the opportunity to help shape growth.
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What's On Offer?
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$100K–$120K + Super (FTE) + Commission, depending on experience
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Full-time or part-time flexibility, with potential to transition to full-time
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Location: Bundoora, Melbourne
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Genuine autonomy to build and own your BD strategy
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Direct access to the owner, with mentorship and support
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Sales tools and resources including LinkedIn Sales Navigator, AI tools, laptop and phone
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Networking, interstate travel and occasional overseas opportunities
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A small, entrepreneurial team where your contribution is highly visible
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Long-term career progression into consulting, leadership or broader commercial roles
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About Our Client:
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Our client is a growing consultancy that partners with small to medium-sized businesses to strengthen their people, HR and customer experience.
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Their services include:
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Customer Experience & Sales Training – call assessments, QA, coaching, training and customer experience improvement
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HR & People & Culture – recruitment, onboarding, performance, compliance, employee relations and broader people strategy
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They work with businesses that need additional expertise and support without necessarily having the need for a full internal HR or CX function.
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About the Role
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As the Business Development Manager, your focus will be simple: create new opportunities and help grow the business.
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You'll identify prospective clients, build relationships with business owners and leadership teams, understand their challenges and connect them with the right solution.
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You'll have the freedom to build your own approach and leverage multiple channels, including:
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Cold calling and outbound prospecting
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LinkedIn and email outreach
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Networking and industry events
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In-person meetings
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Referral and relationship-based business development
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Existing networking partnerships and business communities
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What You'll Be Doing
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Build and manage a strong pipeline of current SME and mid-market prospects
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Identify and engage business owners, MDs, CEOs, CFOs and operational leaders
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Generate new business across both HR/People & Culture and Customer Experience services
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Run consultative discovery conversations to understand business challenges and pain points
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Identify opportunities around people, performance, compliance, retention, customer experience and sales capability
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Develop trusted relationships and position yourself as a credible commercial advisor
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Convert prospects into meetings, proposals and new client engagements
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Work closely with Luke to develop solutions, proposals and commercial opportunities
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Attend networking events, industry functions and client meetings
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Maintain consistent activity and momentum across your pipeline
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Potentially participate in selected client engagements to deepen your understanding of the business and its services
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What We're Looking For
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We're looking for someone with genuine drive, commercial hunger and a hunter mentality.
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You'll ideally have:
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3+ years' experience in B2B business development or consultative sales
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A proven ability to generate your own opportunities rather than relying solely on inbound leads
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Experience selling into SME or mid-market businesses
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Strong discovery and questioning skills
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The ability to sell solutions rather than simply products or services
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Confidence speaking with senior decision-makers and business owners
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Strong commercial instincts and an understanding of ROI and business outcomes
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Excellent communication and relationship-building skills
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High emotional intelligence and the ability to build trust quickly
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The resilience and persistence required for genuine new business development
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A self-starting nature and the ability to work autonomously
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Experience across HR, recruitment, People & Culture, training, consulting, customer experience or a related professional services setting would be highly regarded.
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An HR qualification or recruitment background would also be a bonus, but commercial sales ability and the right mindset are the priority.
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If you're a driven BDM who loves the hunt, thrives on building relationships and wants genuine ownership over your results, we'd love to hear from you.
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For questions, emailJenna at jenna@smaart or Hollie at
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SMAART Recruitment
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Interviews will commence immediately.
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📌 Business Development Manager (Victoria)
🏢 Smaart Recruitment
📍 Victoria