Job Description
We are a fast-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we're passionate about creating products our customers love and a brand they feel connected to.
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About Us
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We are a fast-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we're passionate about creating products our customers love and a brand they feel connected to.
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About the Role
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We're looking for a friendly, organised, and proactive Customer Service Representative to join our team. This is an in-house role where you'll be the first point of contact for our customers, ensuring every interaction is smooth, helpful, and aligned with our brand.
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You'll work closely with our warehouse and operations team to ensure orders are processed efficiently and customers are kept informed every step of the way.
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Key Responsibilities
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Respond to customer enquiries via email, social media, and live chat
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Assist customers with orders, product recommendations, and general enquiries
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Manage order changes, tracking requests, and delivery updates
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Handle returns, exchanges, and refunds
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Process wholesale orders and create invoices
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Greet & serve customers within our warehouse shop
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Liaise with the warehouse team to resolve order issues
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Maintain accurate customer records and communication notes
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Provide feedback on customer trends, issues, and opportunities for improvement
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Some operations and warehouse support may be required during busy periods
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About You
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Previous experience in customer service (eCommerce or retail preferred)
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Strong written communication skills
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Highly organised with solid attention to detail
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Confident problem-solver who can think on their feet
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Comfortable using systems like Shopify, email platforms, or similar tools
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Positive, team-oriented attitude
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Motivated and positive
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Proactive and can demonstrate great initiative
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Bonus Points If You Have
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Experience with Shopify or similar e-commerce platforms
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Experience in a product-based or online retail business
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An interest in lifestyle, home, or fragrance brands
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Leadership experience
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What We Offer
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Supportive and friendly team setting
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Opportunity to grow within a fast-growing brand
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Staff discounts on products
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Be part of exciting product launches and campaigns
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Flexible Hours/ Days
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Working Hours
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This is a part-time role located at our Milkwick Warehouse in Pakenham
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******* hours per week (negotiable)
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Flexibility required during peak periods
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📌 Customer Service Representative (Victoria)
🏢 Milkwick
📍 Victoria