Approx. *****+ hours per week | Tweed Heads
We're a small, hardworking team who get things done, have a laugh along the way and, obviously, have no shortage of sweet treats around the office
This role would suit someone who loves talking to people, can move quickly without missing the little details and brings genuinely good energy to work
Approx. *****+ hours per week | Tweed Heads
Like cookies, good people and an office that doesn't feel painfully corporate? You might fit in pretty well here
Gold Coast Cookies is growing quickly, and we're looking for a
bubbly, switched-on and organised Customer Service legend
to join our team in Tweed Heads
We supply our filled and loaded cookies to
1,500+ stockists across Australia
, and we're continuing to grow both our wholesale business
and our online presence
so there's always plenty happening behind the scenes.
What you'll be doing
Your days will be a mix of customer service, admin and helping keep everything moving behind the scenes.
Taking orders from our existing wholesale customers via phone and email
Looking after customer enquiries and making sure they have a great experience with GCC
Helping ensure orders arrive
DIFOT — delivery in full, on time
Following up with customers and maintaining strong relationships with our key stockists
Keeping on top of customer information, orders and general admin
Jumping in to help our pick-and-pack team when needed, including occasionally lifting boxes up to approximately 12kg
As we continue building our online presence, there may also be opportunities to
jump into social content,



behind-the-scenes videos or make the occasional appearance on our socials
You definitely don't need to be an influencer or content creator but if you're confident, have personality and don't mind getting involved in the fun side of the brand, even better.
Who we're looking for
We want someone who is
bubbly, confident, quick and efficient
, but also someone who notices the little things
You'll need strong written and verbal communication, great customer service instincts and the ability to juggle a few things at once without everything falling apart
We'd especially love someone who brings personality to the workplace, enjoys being part of a team and is happy to get involved rather than sitting quietly in the corner all day
Basic Excel skills are required, but you definitely don't need to be an Excel wizard
The hours
This role will generally sit around
*****+ hours per week
, with hours varying depending on the season and needs of the business.
There may be more hours available during busier periods, so we'd love someone with some flexibility across
Monday to Thursday
.
The good stuff
You'll be joining a
rapid-growing Aussie brand
while it's still small enough that you can genuinely be part of what we're building
Think a fun and friendly office setting, a hardworking team that doesn't take itself too seriously, plenty of variety in your days, opportunities to get involved in different sides of the business — including some of the social media and online growth if that interests you
And of course...
Free cookies and sweet treats. Lots of them.
#J-*****-Ljbffr

📌 Customer Service + Office All-Rounder (New South Wales)
🏢 Gold Coast Cookies
📍 New South Wales