Job Description
Leaptel is seeking an experienced CX Lead to shape and execute the CX function. You will translate strategy into a focused program, bring together research, journey mapping, service design and data to identify opportunities, inform priorities and drive customer outcomes.
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This hands-on leadership role will manage a multidisciplinary CX team, including a UX Designer and CX Content & Communications Specialist, while strengthening capabilities and ways of working as Leaptel grows in Melbourne.
📌 Cx Lead: Journey Design, Research & Delivery (Victoria)
🏢 LeapTel
📍 Victoria
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