Join Silk Hospitality as a Housekeeping Supervisor and lead high-performing teams in one of Sydney's most prestigious 5-star hotel environments.
We're looking for hands-on hospitality leaders with a passion for excellence, strong operational expertise, and the ability to inspire teams to deliver exceptional guest experiences.
About the Role
As a Housekeeping Supervisor, you will take ownership of daily floor operations, ensuring guest rooms, public areas, and service standards consistently exceed expectations. Working closely with housekeeping management and hotel leadership, you will lead, coach, and develop teams while maintaining productivity, quality, and compliance standards across the operation.
Key Responsibilities
Lead and supervise daily housekeeping operations
Conduct detailed room inspections and quality audits
Manage VIP arrivals, special requests, and guest recovery situations
Train, mentor, and develop Room Attendants to achieve high performance
Allocate room assignments and manage daily workforce planning
Monitor team productivity, including Minutes Per Room (MPR) targets
Manage key control procedures and housekeeping documentation
Coordinate roster requirements in line with occupancy levels
Handle operational issues, callouts, and guest concerns professionally
Conduct stock audits of linen, amenities, and housekeeping supplies
Maintain workplace safety standards and chemical handling compliance
Liaise with hotel departments to ensure seamless guest experiences
Join Silk Hospitality as a Housekeeping Supervisor and lead high-performing teams in one of Sydney's most prestigious 5-star hotel environments.
We're looking for hands-on hospitality leaders with a passion for excellence, solid operational expertise, and the ability to inspire teams to deliver exceptional guest experiences.
About the Role
As a Housekeeping Supervisor, you will take ownership of daily floor operations, ensuring guest rooms, public areas,



and service standards consistently exceed expectations. Working closely with housekeeping management and hotel leadership, you will lead, coach, and develop teams while maintaining productivity, quality, and compliance standards across the operation.
Key Responsibilities
Lead and supervise daily housekeeping operations
Conduct detailed room inspections and quality auditsManage VIP arrivals, special requests, and guest recovery situations
Train, mentor, and develop Room Attendants to achieve high performance
Allocate room assignments and manage daily workforce planning
Monitor team productivity, including Minutes Per Room (MPR) targets
Manage key control procedures and housekeeping documentation
Coordinate roster requirements in line with occupancy levels
Handle operational issues, callouts, and guest concerns professionally
Conduct stock audits of linen, amenities, and housekeeping supplies
Maintain workplace safety standards and chemical handling compliance
Liaise with hotel departments to ensure seamless guest experiences
What We're Looking
To be successful in this role, you'll bring:
At least 1 year of continuous supervisory experience in a luxury 5-star hotel, or 2+ years in a high-volume 4-star hotel environment, with proven responsibility for leading teams and driving operational performance
Strong leadership skills, with the ability to motivate, coach, and develop high-performing teams
Excellent communication and interpersonal skills,



with the confidence to collaborate effectively across multiple hotel departments
Strong organisational and time-management abilities, with the ability to prioritise competing demands in a fast-paced environment
A keen eye for detail and a commitment to maintaining the highest standards of cleanliness, presentation, and service
Sound problem-solving and decision-making skills, with the ability to remain calm under pressure
A proactive, hands-on approach and willingness to lead by example
Flexibility to work a rotating roster, including weekends and public holidays
Applicants must currently reside in Australia and hold valid Australian working rights
Why You'll Want to Join Silk Hospitality
Lead, inspire, and grow within one of Sydney's most iconic 5-star hotels
Be part of a renowned luxury hotel delivering a world-class guest experience
Enjoy genuine career growth opportunities with ongoing training and leadership development
Work alongside experienced hospitality leaders in a culture built on excellence, accountability, and teamwork
Build your career with an established and growing national hospitality organisation
Join Silk Hospitality and Lead Excellence in Luxury Hospitality
At Silk Hospitality, exceptional guest experiences start with exceptional leaders. If you're an experienced Housekeeping Supervisor with a passion for excellence and team leadership, we'd love to hear from you.
Recruitment Process: Shortlisted candidates will be contacted within a few days of applying. Successful applicants will progress through a phone screening and interview process, with immediate start opportunities available for the right candidates.
Additional information
Lead, inspire, and grow within one of Sydney's most iconic 5-star hotels
Be part of a renowned luxury hotel delivering a world-class guest experience
Work alongside hospitality professionals committed to excellence
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📌 Housekeeping Supervisor - Sydney Cbd (New South Wales)
🏢 Silk Hospitality
📍 New South Wales