Job Description
We are seeking a highly motivated Configuration Management Specialist with strong ServiceNow expertise to join our growing team. This role will play a key part in the ongoing success of our Configuration Management Database (CMDB) and broader IT Service Management (ITSM) initiatives.
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As the link between business stakeholders and technical teams, you will ensure configuration management processes are effectively designed, implemented and continuously improved across the ServiceNow platform.
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This role also offers an exciting career pathway. During the first 12 months, you will progressively expand into a broader Platform Business Analyst position, supporting additional ServiceNow capabilities including HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, Security Operations and Now Assist AI.
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Key Responsibilities
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Lead and support CMDB and Configuration Management initiatives within ServiceNow.
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Partner with business stakeholders to gather, analyse and document business requirements.
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Translate business requirements into functional specifications and user stories.
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Drive CMDB governance, data quality and continual process improvement.
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Collaborate with ServiceNow developers and architects to deliver effective solutions.
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Facilitate workshops, impact assessments and stakeholder engagement activities.
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Support ITIL-aligned processes including Incident, Change, Problem and Asset Management.
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Improve configuration item (CI) data accuracy,



service mapping and relationship integrity.
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Produce reporting and insights that support informed decision-making and operational excellence.
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Skills & Experience
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Proven experience as a Business Analyst working with ServiceNow.
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Strong understanding of Configuration Management, CMDB and ITSM practices.
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Experience with ServiceNow modules such as CMDB, Discovery and Service Mapping.
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Sound knowledge of ITIL frameworks and best practices.
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Excellent stakeholder engagement, communication and facilitation skills.
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Ability to translate complex technical concepts into practical business outcomes.
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Experience working within Agile or hybrid delivery environments.
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Strong analytical, problem-solving and documentation skills.
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Desirable
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ServiceNow certifications (CSA, CIS-ITSM or CMDB-related certifications).
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Experience with data governance and data quality frameworks.
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Exposure to cloud environments or large enterprise IT ecosystems.
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Why Join Us?
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Be part of a high-performing and innovative ServiceNow team.
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Work on enterprise-scale digital transformation initiatives.
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Grow into a broader Platform Business Analyst role across multiple ServiceNow products.
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Flexible working arrangements across Australia.
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Competitive salary and genuine career development opportunities.
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Cooperative, supportive and inclusive team culture.
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📌 Cmdb Specialist (New South Wales)
🏢 Sysintegra Pty
📍 New South Wales