Waratah Dental is seeking a
friendly, organised and professional Dental Receptionist
to join our team in Lithgow.
As the first point of contact for our patients, you will play an important role in creating a
warm, welcoming and professional experience
from the moment a patient contacts the practice through to the completion of their visit.
This is a
4-day-per-week position
and would suit someone who enjoys variety, thrives in a busy environment and takes pride in being organised, proactive and exceptionally patient-focused.
You will work closely with our
Dentists, Dental Assistants, Hygienists, Senior Dental Assistant and Practice Manager
to ensure the practice operates efficiently and our patients receive a consistently high standard of care and service.
Key responsibilities
Welcoming patients and ensuring they feel comfortable, valued and well cared for
Managing patient appointments, bookings, confirmations, cancellations and recalls
Answering telephone enquiries and responding to patient enquiries professionally and efficiently
Managing and coordinating the appointment book to support practice efficiency
Processing patient payments and HICAPS claims accurately
Assisting patients with account enquiries, treatment fees and payment options
Maintaining accurate and up-to-date patient records in our practice management system
Managing emails, correspondence and general administrative duties
Following up treatment plans, recalls, outstanding appointments and other patient enquiries
Assisting with the smooth coordination of patient treatment, referrals and appointments
Liaising effectively with dentists, dental assistants,



hygienists and external providers
Communicating relevant patient information accurately with the clinical team
Maintaining a clean, organised and professional reception and waiting area
Supporting the Practice Manager and wider team with day-to-day administrative tasks
Following practice policies, procedures and systems consistently
Maintaining strict patient confidentiality and privacy at all times
Contributing positively to the culture, teamwork and smooth running of the practice
What we're looking for
The successful candidate will be:
Warm, friendly and genuinely patient-focused
Highly organised with excellent attention to detail
Confident and professional when communicating with patients in person and over the phone
Reliable, punctual and well presented
Calm and capable of managing competing priorities in a busy environment
Proactive, with the ability to recognise what needs to be done without always being asked
A positive and supportive team player
Comfortable using computers and learning new software systems
Discreet and trustworthy when handling confidential patient and financial information
Flexible and willing to assist other members of the team when required
Someone who takes pride in their work and understands that




excellent reception is an significant part of excellent patient care
Experience
Previous dental reception experience is highly desirable.
However, we will also consider applicants with strong reception, healthcare, administration or customer-service experience who demonstrate the right attitude, professionalism and willingness to learn.
Experience with the following would be advantageous:
Dental4Windows or similar dental practice management software
HICAPS
Appointment booking and recall systems
Microsoft Office
Healthcare or medical reception
What we offer
At Waratah Dental, we believe our team is an important part of the patient experience.
We offer:
A friendly, supportive and professional team environment
A strong focus on work-life balance
A varied and interesting role within a busy dental practice
Competitive remuneration based on experience
The opportunity to develop long-term relationships with our patients and the Lithgow community
Waratah Dental is a family-focused dental practice proudly serving the Lithgow community.
Our philosophy is simple:
Caring for You and Your Smile
We pride ourselves on providing high-quality, evidence-based dentistry in a modern, welcoming and comfortable environment.
Our team is professional, caring, honest and approachable. We place a strong emphasis on making every patient feel valued, listened to and well looked after.
We are looking for someone who shares these values and understands that the way we welcome and communicate with our patients is just as important as the clinical care they receive.
#J-*****-Ljbffr

📌 Dental Receptionist (New South Wales)
🏢 Waratah Dental
📍 New South Wales