Job Description
Technical Support & Customer Service Consultant About the Role: n
We are seeking a Technical Support & Customer Service Consultant to join our client's team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.
Key Responsibilities: n
n
Provide technical and customer support for access control systems
n
Troubleshoot basic technical, mechanical, and system issues
n
Assist with onsite testing, commissioning, handovers, and client training
n
Support clients, contractors, electricians, and site teams with technical queries
n
Coordinate with internal teams and installers to resolve issues
n
Use systems such as HammerTech, Monday.com, and HubSpot for communication and support
n
Complete basic hands-on technical tasks and adjustments where required
n
Keep customers updated on issues, progress, and resolutions
n
You will ideally have: n
n
Excellent communication and customer service skills
n
Must be an Australian Citizen or Permanent Resident
n
A positive attitude and strong work ethic
n
A genuine interest in technology and learning new systems
n
Strong troubleshooting and problem-solving skills
n
A practical, hands-on approach
n




Confidence working with clients and construction site teams
n
Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable
n
Positive computer skills and the ability to learn new software quickly
n
A current driver's licence and willingness to travel to construction sites
n
What We're Looking For: n
n
Enjoys technology and troubleshooting
n
Likes working onsite and being hands-on
n
Is confident speaking with customers and solving problems
n
Has a can-do attitude and is willing to learn
n
Takes ownership and follows issues through to resolution
n
Enjoys working in a customer-focused workplace
n
Benefits: n
n
Join a growing Australian construction technology business
n
Supportive and tech-driven work environment
n
Training provided on systems and access control technology
n
Opportunity for career progressionDevelop technical support and customer service skills
n
About the Company: n
Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.
n
#J-*****-Ljbffr

📌 Technical Support & Customer Service Consultant (New South Wales)
🏢 Frontline Recruitment Group
📍 New South Wales