Grown up on a farm?
Horse mad?
Know your way around livestock or rural life?
This could be the role for you.
Join Toowoomba's growing agricultural store!
At Austral Ag, we're passionate about supporting Australia's agricultural community with quality products, practical advice and friendly service.
From tanks and troughs to pipe and fittings, animal accessories, fencing, animal health, feed and horticulture, our customers include farmers, graziers, contractors, property owners and rural businesses.
We're looking for a friendly, practical Customer Service Officer to join our Toowoomba team.
About the Role
This isn't just a desk-based customer service role.
You'll be one of the first faces our customers see when they walk through the door, providing friendly service at the front counter, helping with customer enquiries, orders and pickups, as well as assisting with general reception duties.
You'll also support customers over the phone, email, live chat and online channels.
You don't need to be an agricultural expert.
If you have a rural background, have grown up around farming, horses or livestock, or simply have a genuine interest in rural life, we'll help you build the product knowledge you need.
What You'll Be Doing
Welcoming customers and providing friendly, professional face-to-face service at the front counter
Helping customers with product enquiries, orders, purchases and pickups
Answering incoming calls and assisting with general reception enquiries
Responding to customer emails, live chat and online enquiries
Processing and coordinating customer orders and returns




Learning our agricultural product range so you can confidently help customers find the right products
Keeping customers updated on their orders and pickups
Working closely with our sales and warehouse teams to get customers sorted
Recording customer enquiries and interactions in our systems
Assisting with general customer service and administration as required
What We're Looking For
Friendly, confident and genuinely enjoys helping people
Comfortable dealing with customers both face-to-face and over the phone
Practical, down-to-earth and willing to learn
Organised and able to juggle different customer enquiries
Confident using computers and willing to learn new systems
A team player who is happy to pitch in where needed
Experience in customer service, retail, reception, rural merchandise, trade counter or a similar customer-facing role would be highly regarded.
Already know a bit about horses, cattle, troughs, tanks, pipe, fencing, animal health or life on the land?
Even better — but we can teach the right person the rest.
Why Join Austral Ag?
Be part of a friendly, growing team
Work in a varied role
Meet and help customers from across the local agricultural and rural community
Build your knowledge across a broad range of agricultural products
Work for an Australian owned, independent agricultural business with strong Northern Territory roots
Prospect to learn, develop and grow with the business
If you enjoy dealing with people, have an interest in rural life and want a role where every day is a little different, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Service Officer - Rural Retail (Toowoomba)
🏢 Bilba Group
📍 Toowoomba