Job Description
BUSINESS ADMINISTRATION AND OPERATIONS MANAGER
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Casey Caring Hands Pty Ltd - Clyde North VIC
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Casey Caring Hands Pty Ltd is a growing home and community care provider supporting older people, people with disability and private clients across the City of Casey and surrounding areas.
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We are developing a safe, person-centred and well-governed service with a strong focus on regulatory compliance, workforce capability, financial sustainability and quality care.
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We are seeking an experienced Business Administration and Operations Manager to support the effective coordination of our business operations and organisational growth.
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About Casey Caring Hands
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Casey Caring Hands Pty Ltd is a growing home and community care provider supporting older people, people with disability and private clients across the City of Casey and surrounding areas.
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We are developing a safe, person-centred and well-governed service with a strong focus on regulatory compliance, workforce capability, financial sustainability and quality care.
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We are seeking an experienced Business Administration and Operations Manager to support the effective coordination of our business operations and organisational growth.
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About the position
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The Business Administration and Operations Manager will coordinate the organisation's administrative, financial, workforce, compliance and business systems.
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Working under the direction of the Managing Director, the successful applicant will help establish efficient operational processes, maintain reliable business records and support regulatory and audit readiness.
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This is a non-clinical management position. Clinical decisions and clinical governance responsibilities remain with the Clinical Care Manager and appropriately qualified health professionals.
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Key responsibilities
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coordinate day-to-day business administration and operational activities;
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maintain efficient administrative systems, workflows and business records;
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support recruitment,



onboarding, personnel records and workforce compliance;
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coordinate payroll information, invoicing, accounts monitoring and financial reports;
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work collaboratively with the outsourced accountant;
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maintain policies, procedures, registers and document-control systems;
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monitor screening checks, qualifications, training and employment documentation;
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support aged-care and NDIS registration, compliance and audit preparation;
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administer business systems, including ShiftCare, Xero and Google Workspace;
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monitor operational performance, risks, incidents, complaints and improvement actions;
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prepare reports for the Managing Director and Governing Body;
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coordinate supplier and subcontractor administration; and
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escalate significant operational, financial, workforce or compliance risks appropriately.
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Essential requirements
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Applicants must have:
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a diploma-level or higher qualification in business, management, administration or a related discipline;
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at least three years of relevant operational, administrative or management experience;
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demonstrated financial-administration capability, including payroll coordination, invoicing, budget monitoring or financial-reporting support;
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demonstrated experience in workforce coordination, recruitment, onboarding or personnel administration;
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experience maintaining compliance records, policies, registers and audit evidence;
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strong business systems and electronic records-management capability;
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excellent written and verbal communication skills;
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strong organisational,



problem-solving and time-management skills;
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the ability to handle confidential and sensitive information appropriately; and
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satisfactory employment, qualification, identity, work-right and screening checks.
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Highly desirable
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Preference may be given to applicants who have:
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a bachelor's degree in business, commerce, management, accounting, human resources, health administration or a related field;
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at least five years of management or senior operational experience;
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experience in aged care, Support at Home, NDIS, disability, health or community services;
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experience preparing an organisation for registration, certification or regulatory audits;
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knowledge of the NDIS Practice Standards, aged-care requirements and the SCHADS Award;
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experience using ShiftCare, Xero and Google Workspace; and
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experience reporting to directors, executives or a governing body.
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Screening and verification
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The preferred applicant will be required to complete or provide:
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proof of identity and Australian work rights;
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qualification verification;
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employment history and professional reference checks;
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a National Police Check;
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an NDIS Worker Screening Check, where required;
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a Working with Children Check, where required;
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disclosure of actual, potential or perceived conflicts of interest; and
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any other checks relevant to the position.
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What we offer
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an opportunity to contribute to the development of a growing care organisation;
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direct engagement with the Managing Director and leadership team;
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the opportunity to establish and improve business systems;
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a skilled, collaborative and values-based working environment; and
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a role that supports quality services and sustainable organisational growth.
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Only applicants who demonstrate the required qualifications and relevant experience will be considered.

📌 Business Administration And Operations Manager (Victoria)
🏢 Casey Caring Hands
📍 Victoria