School of Academic Coaching – Springvale VIC
SAC Tutoring is seeking an organised, friendly and results-focused Client Services and Sales Administrator. This person will support families from their first enquiry through to enrolment and ongoing service delivery. The successful applicant will combine excellent customer service with confident, ethical sales skills. They will respond promptly to enquiries, recommend suitable tutoring options, maintain accurate student records and help ensure that every family receives a professional and supportive experience.
Key responsibilities
Respond promptly and professionally to enquiries received by telephone, email, website forms, social media and other communication channels
Explain SAC Tutoring's programs, subjects, year levels, campuses, online options, fees and enrolment procedures clearly
Identify each student's learning needs and recommend an appropriate class, assessment, trial lesson or consultation
Provide friendly and patient support to parents, students and tutors
Resolve routine questions, concerns and complaints calmly and professionally
Escalate academic, financial, safeguarding or complex service matters to the appropriate manager
Contact new leads promptly and consistently and conduct structured enquiry and enrolment conversations
Convert suitable enquiries into assessments, trial lessons and paid enrolments
Create and update parent,



student and chance records accurately and maintain current information about classes, timetables, campuses, tutors, fees and availability
Communicate enrolment information and service changes to tutors and relevant staff
About you
Strong spoken and written English
Professional telephone and customer-service skills
Confidence discussing services, fees and enrolment options with parents
The ability to build rapport and guide enquiries towards an appropriate decision
Strong organisational skills and attention to detail
Competence using computers, email, online forms, calendars and cloud-based systems
The ability to learn and use a customer relationship management system
Accurate data-entry and record-keeping skills
Sound judgement when handling concerns and confidential information
A current Working with Children Check, or willingness and eligibility to obtain one before commencing
Training in SAC Tutoring's programs, systems and enrolment processes
Clear procedures, communication templates and sales guidance
A supportive education-focused working workplace
Opportunities to develop skills in administration, customer service, CRM management and educational sales
The opportunity to contribute to positive educational outcomes for students and families
About us
SAC Tutoring is an education-focused organisation providing tutoring programs and services to families and students.
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📌 Client & Sales Admin (Melbourne)
🏢 School of Academic Coaching
📍 Melbourne