Location:
Newcastle
Job Type:
Full-time
Salary:
$65k-70k
Join a first-class company
Are you a people-person who loves solving problems and keeping things moving? We're on the lookout for an energetic
Customer Service
superstar to own the customer journey from start to finish — from that first phone call to a job booked and done. If you enjoy talking to people, ticking things off your to-do list, and delivering great experiences every day, this could be the role for you!
At RAE.CO Plumbing, we're more than a plumbing business — we're a trusted company built on honesty, care and high-quality service, delivering genuine connection and long-term solutions for customers across Newcastle.
What's On Offer
Market-competitive salary: $65k–$70k base salary
Permanent full-time position with stability and room to grow
Training & career development opportunities
Work–life balance
Supportive team environment with long-term staff
Social events, a fun team who get together frequently for social gatherings, monthly BBQs
About the Role
You'll be responsible for:
Own the customer journey:
Turn inbound customer calls into booked service jobs — you'll own it from hello to done!
Deliver 5-star experiences:
Provide a smooth, 5-star customer experience every single time.
Make outbound calls:




Reach out to selected customers to create extra service opportunities.
Keep records up to date:
Maintain accurate customer details so our teams are set up for success.
Level up your skills:
Take part in regular training to build your communication and problem‐solving skills.
Solve issues with confidence:
Handle customer issues with confidence, positivity, and a "let's get this sorted" attitude.
What We're Looking For
Experience in retail, hospitality, reception or contact centre
Strong communication skills and confidence on the phone
Comfort having sales-style conversations and guiding customers to the right outcome
The ability to multitask and stay organised in a fast‐paced environment
Scheduling experience or a background in trades customer service is a bonus, but not essential
Why RAE.CO?
We're a long‐established, community‐focused plumbing business where people stick around because they're genuinely valued. Expect a team culture built on respect, professional pride, and real earning potential — plus plenty of reasons to celebrate together, from monthly BBQs to regular team catch‐ups. If you're after a career, not just a job, you'll feel right at home.
#J-*****-Ljbffr

📌 Customer Service Representative (New South Wales)
🏢 RAE.CO PLUMBING
📍 New South Wales