Are you passionate about creating outstanding customer experiences? Do you thrive in a dynamic, fast-paced environment where your skills and enthusiasm make a real impact? Private Fleet is looking for a motivated
Sales/Customer Experience Specialist
to join our growing team. In this role, you will be at the heart of our operations, providing exceptional support and guidance to customers throughout their vehicle purchasing journey.
About Us
For 27 plus years,
Private Fleet
has helped over 150,000 customers purchase their dream cars, cementing our position as industry leaders. Through innovation, an outstanding reputation, and a customer-focused approach, we've remained at the forefront of the automotive sales industry. Our service-based organization assists everyday Australians and businesses across the country with purchasing new vehicles from an extensive network of over 2,500 dealers. We're looking for exceptional talent to help us meet increasing demand and continue delivering outstanding service.
The Role
As a
Sales /Customer Experience Specialist
, you will play a key role in ensuring our customers enjoy a smooth and rewarding experience. Your responsibilities will include managing customer relationships, coordinating the delivery process, and offering tailored solutions that enhance their buying experience. You will serve as the voice and face of our company, reinforcing our reputation for exceptional customer service.
Key Responsibilities
Engage with customers in an inviting, friendly, and professional manner to deliver outstanding experiences.




Provide professional and informative support, ensuring customers understand the benefits of our services.
Answer all incoming calls and emails from our customers.
Respond quickly, professionally, and accurately to customer inquiries.
Identify and address customer needs with a focus on total satisfaction.
Follow up with customers via phone and email to confirm satisfaction and finalise delivery.
Maintain daily documentations of issues and resolutions in data base for sales and management teams to review.
Maintain accurate records using CRM systems and DMS.
Collaborate with the sales and administration teams to ensure seamless handovers and deliveries.
Handle inbound customer inquiries with professionalism and efficiency.
Monitor and report on customer feedback to improve service quality.
Assist customers with account maintenance and general administrative support.
Stay informed about industry trends and product knowledge to provide top-tier assistance.
What We're Looking For
A passion for customer service– You love engaging with people and delivering exceptional experiences.
Experience in a customer-facing or sales role– Prior experience in retail, sales,



or administration is a plus.
Excellent communication skills– Both verbal and written, with an ability to adapt your approach to suit different customer needs.
Strong organizational abilities– Ability to manage multiple tasks efficiently while maintaining attention to detail.
Proven ability to work in a professional environment– Demonstrated attention to detail and accuracy in passing on information clearly and effectively.
A quick learner– Someone who can think on their feet & resolve issues with a customer-first business mentality.
Tech-savoriness– Proficiency in CRM systems,Microsoft Office suite, and other digital platforms.
A proactive mindset– A problem-solver who thrives in a fast-paced environment.
An interest in the automotive industry– While experience in the sector is not required, a passion for cars and customer service will set you apart.
Why Join Us?
Career progression opportunities– Unlock your potential with a company that values development and internal growth.
Comprehensive training– We invest in your success, providing thorough on boarding and ongoing support.
Market-competitive salary with performance bonuses– Your hard work is recognized and rewarded.
Work-life balance– Enjoy a Monday-to-Friday schedule so you can reclaim your weekends.
A vibrant and inclusive team culture– We work hard, but we also know how to have fun!
Thank you for your interest in Private Fleet.
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📌 Customer Service Sales Consultant (New South Wales)
🏢 seek.com.au
📍 New South Wales