Hervey Bay Motor Group is a leading name in the regional automotive sector. Known for high quality and exceptional customer care, our busy dealership manages a diverse portfolio of vehicle brands. We are seeking a polished, highly experienced Senior Service Advisor to drive our front-of-house operations.
The Role
As the face of our service department, you will manage the end-to-end customer journey and act as the critical link between our clients and the workshop.
Key Responsibilities
Accurately identifying client service or repair needs and managing expectations.
Translating technical workshop diagnostics into clear, transparent solutions for customers.
Maximizing revenue through professional upselling of scheduled maintenance and parts.
Utilizing Titan DMS to build job cards, manage repair orders, and process invoices.
Managing proactive customer communication regarding vehicle progress and pricing updates.
Ensuring peak client retention—no customer leaves without a resolution or a future booking.
About You.




This is a senior position requiring an industry professional who takes complete ownership of the service desk.
Requirements
Extensive Experience: 3+ years as a Service Advisor within a franchised dealership (essential).
Software Skills: Daily working experience with Titan DMS (Preferred).
Communication: Elite verbal and written communication with a polished, professional presentation.
Results-Driven: Proven track record of maintaining high Customer Satisfaction Index (CSI) scores.
Licensing: Current, valid Australian Driver's License.
What We Offer.
Excellent base salary tailored to your experience + performance bonuses.
Long-term career stability and continuous manufacturer-backed training.
Roster: Structured Monday to Friday hours with a rotating Saturday morning roster.
Generous staff discounts across vehicle purchases, servicing, and parts.
Hervey Bay Motor Group is an equal prospect employer committed to creating an inclusive workplace that reflects the community we serve.
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📌 Senior Automotive Service Advisor (Queensland)
🏢 Hervey Bay Motor group
📍 Queensland