27 branches. 48,000 satisfied clients.Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since ****.
The Alsco group consists of:Alsco, a Managed Rental Service provider ofLinen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries;Deane Apparel, the uniform experts; Clean Room Garments (CRG),contamination and infection control solutions;and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
Why You Should Join Us:
Permanant full time -
Job security
working for a market leading company, internationally recognised and national footprint.
With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile cleaning industry.
Great start to work in an IT team of size with
great career development and progression opportunity.
Supporting the
APAC
region, a wide range of the
latest technology
and participation in
IT projects
Great work/life balance & working time flexibility
btw 6 AM - 6 PM and
Hybrid working arrangement after successful passing probation period
Inclusive Company Culture:
Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that's more than just colleagues
Opportunities for Growth:
Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.
High Performing Team
and
very supportive managers
Chatswood
, **** - Very convenient with easy access to various public transportation.
About the Role:
Reporting to the Service Desk Team Lead, you will provide first-line technical support for incoming IT queries via the ticketing system, phone and email. You will help troubleshoot desktop, hardware, software, application and mobile device issues, support user onboarding and offboarding, maintain accurate records and elevate more complex matters to the right team members when needed.




What You'll Be Doing
Act as the first point of contact for IT support requests from internal customers
Troubleshoot, diagnose and resolve basic hardware, software, desktop and application issues
Respond to tickets in line with agreed service levels and keep users updated on progress
Coordinate IT onboarding and offboarding activities for new starters and exiting employees
Maintain accurate ticket notes, technical documentation and service desk records
Support Microsoft-based desktop, server and Office environments, including Active Directory and Azure Active Directory
Contribute to team meetings, service desk discussions and process improvement initiatives
Reporting to the Service Desk Team Lead, you will provide first-line technical support for incoming IT queries via the ticketing system, phone and email. You will help troubleshoot desktop, hardware, software, application and mobile device issues, support user onboarding and offboarding, maintain accurate records and elevate more complex matters to the right team members when needed.
What You'll Be Doing
Act as the first point of contact for IT support requests from internal customers
Troubleshoot, diagnose and resolve basic hardware, software, desktop and application issues
Respond to tickets in line with agreed service levels and keep users updated on progress
Coordinate IT onboarding and offboarding activities for new starters and exiting employees
Maintain accurate ticket notes, technical documentation and service desk records
Support Microsoft-based desktop, server and Office environments, including Active Directory and Azure Active Directory
Contribute to team meetings, service desk discussions and process improvement initiatives
Follow IT policies and procedures, including cyber security, data management and change management requirements
About You




At least 2 years' experience in an IT Helpdesk, Service Desk or application support role
Strong customer service skills and a genuine interest in helping people
Clear communication skills and the ability to explain technical issues in a simple, friendly way
Good problem-solving skills with the ability to prioritise and manage multiple support requests
Experience with Microsoft desktop environments, Office suite, Active Directory and Azure Active Directory
Knowledge of computer systems, mobile devices and basic technical troubleshooting
Experience supporting ERP or financial applications will be highly regarded
IT, Computer Science or related qualifications are preferred; relevant experience will also be considered
ITIL Foundation certification is preferred but not essential
About You:
Previous experience in an IT Helpdesk, Service Desk or application support role
Strong customer service, communication and problem-solving skills
Basic understanding of Windows *****, Microsoft 365 and common IT support processes
Confident troubleshooting desktop, application, connectivity and user access issues
Relevant IT studies or certifications will be highly regarded
As part of our recruitment process, you will be required to complete pre-employment screening, including reference checking and health screening involving drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at the interview stage.
Alsco Uniforms is an equal-chance employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.
Agencies please note:
Alsco Uniforms is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Alsco Uniforms via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alsco Uniforms. No fee will be paid in the event the candidate is hired by Alsco Uniforms as a result of the referral or through other means.
#J-*****-Ljbffr

📌 It Helpdesk Team Member (New South Wales)
🏢 Alsco Uniforms
📍 New South Wales