Job Description
Marketing and Customer Support Coordinator
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Terralytics (Aust) Pty Ltd – Melbourne VIC
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Terralytics Australia is a Melbourne-based land market intelligence platform. We bring more than a decade of structured greenfield land data into one place, tracking lots from release through construction to settlement so developers, builders, planners, financiers and government can make faster, evidence-based decisions.
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We were named winner of the Sales & Marketing Start-Up Award at the **** Proptech Awards. We're looking for a Marketing and Customer Support Coordinator to join our team.
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The Role
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This role provides administrative, operational, and client support across the Terralytics business owning marketing activities, customer
onboarding/offboarding,
CRM and data management, reporting, and support for new product rollouts. It suits a hands-on all-rounder comfortable working across functions in a lean, small-business setting to deliver a great client experience.
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Key Responsibilities
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Marketing Coordination:
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Maintain marketing plans and track activity performance; coordinate approvals for ad-hoc opportunities
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Prepare and publish marketing materials (copy, imagery, documents) for EDMs, social, and the website
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Maintain the CRM's accuracy — lead/client databases, user access, and data integrity
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Customer Support Coordination:
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Triage, respond to, and elevate support requests through to resolution
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Manage customer
onboarding/offboarding




with the sales team
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Coordinate client meetings, demo bookings, and communications
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Keep subscription and user data current in the CRM; flag inconsistencies and upcoming expirations to Sales
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Reconcile invoices against the CRM; report on customer engagement
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General Business Support:
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Coordinate meetings and business initiatives; report on budget/schedule compliance
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Provide general administrative support across the business
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Help prepare sales reports, board packs, and presentations
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Maintain user guides and process documentation
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Support testing, documentation, and rollout of new product features
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Qualifications & Experience
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Experience across marketing, customer support, and sales support.
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Experience using CRM systems, ideally Salesforce.
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Experience with CMS and EDM platforms. Understanding and experience with SEO and social.
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Ability to multitask in a fast-paced, lean operating environment.
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Strong written and verbal communication skills.
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Experience with testing, product rollouts, or basic technical processes.
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Experience preparing documentation, reports, or training materials.
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Tertiary qualifications in Marketing, Business, Commerce or related field (desired).
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Why Join Us?
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Help shape a rapidly growing PropTech business.
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Work closely with senior leadership.
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Tools of the trade provided (Laptop, phone, etc)
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📌 Marketing And Customer Support Coordinator (Victoria)
🏢 Terralytics (Aust
📍 Victoria