Attractive Base Salary + Super + Monthly Incentive
Since its beginnings in Lengnau, Switzerland, Rado has challenged the conventions of Swiss watchmaking through pioneering design, innovative materials and a fearless approach to the unexpected. From high-tech ceramic to some of the world's most distinctive timepieces, Rado continues to redefine what a watch can be.
With our first Australian retail boutique now open in Melbourne, we are entering an exciting new chapter and looking for a passionate Senior Client Advisor to be part of it.
The Opportunity
As a Senior Client Advisor, you will be a key ambassador for Rado, delivering an exceptional boutique experience that reflects our spirit of innovation and Swiss craftsmanship. More than a sales role, this is an opportunity to build meaningful client relationships, share the stories behind our collections and help shape the Rado experience in Australia.
Delivering the Rado experience
Joining Rado means becoming part of a globally recognised brand with a pioneering spirit and a passion for doing things differently.
Build genuine, lasting relationships with clients through exceptional service and thoughtful clientelling
Lead by example in achieving and exceeding boutique sales targets
Develop an in-depth understanding of Rado's heritage, collections, materials and innovations
Maintain the highest standards of boutique presentation and customer experience
Support boutique operations, including opening and closing, stock counts and inventory management
Organise and maintain product packaging,



warranties, instruction booklets, visual merchandising materials and backup stock
Support the Boutique Manager and contribute to a positive, high-performing team environment
Provide feedback on team performance and opportunities for improvement
Participate in ongoing product, brand and E-Learning programs to continually develop your expertise
About You
Previous experience in luxury retail, jewellery, watches, fashion or another premium client-focused environment
Proven ability to build solid client relationships and deliver exceptional customer experiences
Excellent communication, organisational and time management skills
A strong commercial mindset with energy, initiative and drive
Experience with visual merchandising and boutique operations
Strong computer literacy, including Word and Excel
Luxury watch industry knowledge or experience is highly regarded, but not essential
Most importantly, you will have the passion and presence to represent Rado with authenticity, professionalism and enthusiasm. Be a true brand ambassador with the ability to represent and promote the brand with passion and professionalism.
Why Join Rado?
This is an opportunity to join Rado at a defining moment as we establish our first Australian retail boutique. You'll be part of a globally recognised Swiss watch brand known for its pioneering use of materials, distinctive design and relentless pursuit of innovation while helping shape the next chapter of Rado in Australia.
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📌 Senior Client Advisor (Melbourne)
🏢 The Swatch Group Australia
📍 Melbourne