Job Description
Customer Service Representative - Call Centre
ProQuest Recruitment & Training – Truganina VIC
Truganina | Immediate Start | Multiple Positions Available
$***** per hour | 3-6 Month Assignment (Potential for Extension)
ProQuest Recruitment is currently seeking multiple Customer Service Representatives to join a well-known and respected Power Tool company based in Truganina.
This is an exciting opportunity to be part of a large-scale product recall project, working within a supportive team environment.
What's on Offer?
Immediate start available
Competitive pay rate of $***** per hour
3-6 month assignment with the potential for extension
Monday to Friday role
Choice of shifts:
8:00am - 4:00pm
9:00am - 5:00pm
Supportive team and positive workplace culture
Convenient Truganina location
About the Role
As part of a dedicated customer service team, you will be responsible for contacting end users and coordinating product recall activities.




Your duties will include:
Making outbound calls to customers and end users
Liaising with customers to organise product returns and recalls
Providing professional and accurate information
Updating customer records and maintaining accurate data
Working with Excel spreadsheets to track progress and outcomes
Ensuring all customer interactions are handled efficiently and professionally
About You
To be successful in this role, you will have:
Previous customer service or call centre experience
Excellent verbal and written communication skills
Confidence making outbound calls and speaking with customers
Strong attention to detail
Intermediate Microsoft Excel skills
The ability to learn new systems quickly
A positive attitude and solid work ethic

📌 Customer Service Representative - Call Centre (Victoria)
🏢 ProQuest Recruitment & Training
📍 Victoria