Job Description
Resto Rescue is seeking an organised and motivated Claims Coordinator to join our growing team for an immediate start.
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We specialise in insurance restoration and emergency make-secure services across Melbourne. This fast-paced role is ideal for someone with strong communication skills, excellent attention to detail and the ability to confidently coordinate multiple jobs.
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Claims Coordinator – Immediate Start
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Resto Rescue | Melbourne, VIC | Full-Time
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Resto Rescue is seeking an organised and motivated Claims Coordinator to join our growing team for an immediate start.
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We specialise in insurance restoration and emergency make-safe services across Melbourne. This fast-paced role is ideal for someone with strong communication skills, excellent attention to detail and the ability to confidently coordinate multiple jobs.
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Key Responsibilities
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Accept and manage new insurance claims
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Contact insureds and schedule technician attendances
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Coordinate restoration and make-safe works
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Liaise with builders, insurers, assessors, trades and clients
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Monitor jobs and ensure required timeframes are met
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Prepare and submit reports, scopes, estimates and invoices
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Maintain accurate job notes,



records and documentation
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Follow up outstanding approvals and information
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Provide regular updates to clients and insureds
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Support technicians and management with daily operations
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About You
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Previous experience in insurance, restoration, building or claims coordination is highly regarded
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Strong organisational and time-management skills
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Confident and professional phone manner
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Excellent written and verbal communication
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Ability to prioritise tasks in a fast-paced environment
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High attention to detail
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Comfortable managing multiple jobs and deadlines
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Confident using computer systems and Microsoft Office
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Reliable, proactive and able to work well within a team
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What We Offer
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Immediate start
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Full-time position
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Attractive salary package
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Supportive and friendly team environment
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On-the-job training and ongoing development
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Opportunity to grow with an established restoration company
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Varied role where no two days are the same
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If you are organised, dependable and enjoy coordinating people and projects, we would love to hear from you.

📌 Claims Co-Ordinator (Victoria)
🏢 Resto Rescue
📍 Victoria