Our client is a global equipment OEM manufacturing and supporting high-end, technically advanced equipment across Rail, Marine, Data Centres, Australian Army, Navy and Air Force applications.
We are now looking for an experienced State Service Manager to take ownership of a high-performing service operation and lead a specialist technical team across NSW.
This is a senior leadership position for an experienced Marine Technician, Service Manager, Workshop Manager or Technical Supervisor who has the technical credibility, structure and leadership capability to manage a complex service environment.
THE TEAM
4 x Technical Advisors
1 x Service Administrator
3 x Navy Specialist Engineers based directly on Navy bases
You will be responsible for driving team performance, utilisation, productivity, technical standards and customer outcomes while developing the next generation of technical leaders.
THE ROLE
Leading and managing the State Service operation and technical team
Managing team utilisation, productivity and P&L; responsibility
Supporting and developing 2 Service Supervisors
Driving technician performance, efficiency and accountability
Managing training, development and technical capability across the team
Overseeing warranty processes and ensuring accurate warranty recovery
Maintaining high levels of technical and service quality
Conducting regular toolbox meetings and safety meetings
Driving a strong safety-first culture
Working closely with Technical Advisors, Engineers and OEM stakeholders
Supporting major Marine, Defence, Rail and critical infrastructure customers
Managing service priorities, resources and field support requirements
Ensuring the team operates within OEM processes,



procedures and compliance requirements
Providing leadership to specialist engineers working directly from Navy bases
ABOUT YOU
We are looking for a strong people leader with genuine technical credibility.
You will ideally come from a Marine/Defence technical background, with previous experience progressing from Technician into a supervisory or management position.
You will bring:
Previous experience as a Marine Technician, Marine Supervisor, Service Manager or Technical Manager
Strong leadership and people-management skills
Excellent technical acumen
A highly structured and process-driven approach
Experience managing technicians and technical teams
Strong understanding of productivity, utilisation and service performance
Experience with warranty and OEM service processes
A robust focus on safety and compliance
Excellent communication and stakeholder-management skills
The ability to lead experienced technical people and hold them accountable
A calm, organised and professional management style
The ability to operate within a highly structured global OEM environment
WHY JOIN?
This is an opportunity to join a global OEM with a technically advanced product portfolio and work across industries where reliability, engineering excellence and service performance are critical.
You will have the opportunity to lead a specialist team working on equipment supporting Marine, Defence, Rail, Data Centre and other critical infrastructure applications.
This is not a traditional workshop management position — it is a senior technical leadership role where your ability to lead people, improve performance and manage complex service operations will make a direct impact.
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📌 State Service Manager – Generators & Engine Oem (New South Wales)
🏢 Cappro Pacific
📍 New South Wales