Job Description
POSITION TITLE: School Fee Support Officer
n
RESPONSIBLE TO: Director of Business and Operations
n
EMPLOYMENT: Fixed-term (3 months) Part-time (5 hours per day, 3 days per week. Specific working days are negotiable)
n
ABOUT THE ROLE
n
The School Fee Support Officer is responsible for debtor management and collections, supports the accounts' receivable function when required, and contributes to process improvement initiatives.
n
KEY RESPONSIBILITIES
n
n
Manage and monitor debtor balances for families
n
Follow up outstanding fees and overdue payments in a timely and professional manner
n
Negotiate and establish payment plans with families, and monitor ongoing compliance with agreed arrangements
n
Identify and support families experiencing financial hardship, referring to appropriate assistance options or escalating to the Finance Manager where required
n
Respond to fee-related enquiries and resolve billing queries or disputes promptly and courteously
n
Work closely with the Accountant to assist with the preparation of fee statements
n
Provide receipting support as required
n
Maintain accurate records of collection activity, payment arrangements and correspondence
n
Prepare regular reporting on debtor status, aged balances and collection outcomes for the Finance Manager
n




Assist with the implementation of process improvement initiatives within the Accounts Receivable function
n
Provide occasional backup support for the wider accounts receivable function
n
n
Other duties as required by the Headmaster or their delegate.
n
KNOWLEDGE, SKILLS AND EXPERIENCE
n
n
Demonstrated experience in collections and accounts receivable, ideally within an education environment
n
Sound understanding of debtor management practices
n
Proficiency in Microsoft Word and Excel
n
Excellent written and verbal communication skills, with the ability to negotiate effectively
n
Robust administrative skills with high attention to detail
n
Ability to maintain a high level of confidentiality
n
Demonstrated ability to manage competing priorities and meet deadlines
n
Must maintain (or be willing to obtain) and provide the School with the evidence of a current Working with Children Check
n
Must maintain and provide the School with the evidence of current First Aid and CPR qualifications (teachers)
n
Adhere to all school policies, procedures, and codes of conduct
n
Follow instructions from the Headmaster or their delegate in a timely and professional manner
n
n
QUALIFICATIONS
n
n
A degree or certification in Finance or Economics would be well regarded
n

📌 School Fee Support Officer (Part-Time) (New South Wales)
🏢 Sydney Grammar School
📍 New South Wales