"At Opal HealthCare, we know that companies don’t succeed - people do."
That’s why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

We are looking for a friendly, organised and proactive Customer Support Coordinator to be a key point of contact for residents, families, stakeholders and internal team. Located in the Auburn area.

About the role

- Permanent Full-Time opportunity
- Monday to Friday
- $33.65 - $42.37 per hour (DOE), plus 12% superannuation

In this role, you will provide high-quality support, coordinate enquiries and tours, maintain accurate records and help ensure every interaction is handled with empathy, professionalism and care.

What we offer

- Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
- Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
- A supportive and collaborative team environment.
- Meaningful work where you can make a positive difference for residents and their families.
- A values-led workplace that recognises professionalism, care and teamwork.

Key responsibilities





- Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
- Respond to enquiries via phone, email and in person in a timely, professional and helpful manner.
- Coordinate requests, bookings, forms and follow-up actions from start to finish.
- Maintain accurate records, updates and outcomes in relevant systems.
- Identify, escalate and follow up priority matters to ensure appropriate resolution.
- Support a positive experience by providing clear information, guidance and reassurance.
- Ensure our care community is a welcoming setting and a hub of connection
- Build strong relationships with residents, families, colleagues and external stakeholders.

About you

- Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
- Excellent verbal and written communication skills.
- Excellent personal presentation
- Strong organisational skills and attention to detail.
- Ability to manage multiple enquiries and follow tasks through to completion.
- Comfortable using customer management systems, Microsoft Office and general digital tools.
- A collaborative approach and willingness to support team goals.
- Professional, respectful and empathetic approach to all interactions.

Apply now to become the welcoming heart of our care community with Opal HealthCare

📌 Customer Support Coordinator - Lidcombe Place Care Community (Auburn)
🏢 Opal HealthCare
📍 Auburn