About the role:

We are seeking a highly skilled Enterprise Service Management (ESM) Technical Lead to drive the evolution, development, and long-term governance of our enterprise ServiceNow platform and solutions. In this role, you will champion platform health, design scalable technical solutions, and lead integrations while mentoring a talented team of developers/administrators. Balancing strategic high-level architecture with advanced, hands-on development, you will advocate for standardization, treat customization as exception, ensure seamless upgrade cycles, and maintain alignment between our business objectives and platform capabilities.

The role is part of Victoria Police's Information, Communication & Digital Technology (ICDT) Division. The Information, Communication and Digital Technology (ICDT) Division delivers the technology products and services that Victoria Police rely on today, while enabling the capabilities needed for the future.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

- Managing a team of ServiceNow Developers/Administrators to deliver secure and reliable platform and scalable technology solutions.
- Managing technical incidents, problems, requests, changes and releases to ensure effective service delivery and documentation.
- Maintaining system architecture, technical standards, and governance to support strategic and sustainable solutions.
- Building effective relationships with suppliers, partners, and stakeholders to maximise business value.
- Developing team capability through knowledge sharing, continuous improvement, and adoption of best practices.
- Monitoring and reporting on technical team performance, governance outcomes, and service delivery measures.

About You:

The successful candidate will ideally have the following skills and experience:

- A tertiary qualification in a relevant discipline such as Information Technology, Computer Science or other related field
- 6+ years of hands-on ServiceNow development experience, with experience leading technical team or projects.
- Certification and demonstrated experience in IT Service Management practices and ServiceNow platform management.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD),



and Certified Implementation Specialist (CIS) in ITSM and WSD will be highly regarded.
- Experience working with vendors and partners to deliver outcomes.
- Proven ability to work collaboratively and foster effective partnerships across internal and external stakeholders.
- Strong communication skills with the ability to translate complex business requirements into scalable technical designs.

Further Information:

- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- The successful applicant will be required to undergo National Security Vetting, achieve NV1 and maintain the security classification. To achieve this, applicants must be an Australian Citizen.
- The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and team-oriented workplace that respects the culture and values of Victoria Police.

Your application must include:

- Resume
- Completed application form - the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Wednesday 14 October 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

For further information, please contact: Leah Penaflor on 04•••••463 or [email protected]

We welcome applications from people with disability and aim to support an inclusive recruitment experience.



If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email [email protected] or on (03) •••• •004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

📌 Technical Solution Manager (Melbourne)
🏢 Victoria Police
📍 Melbourne