Job Description

We're looking for an experienced eCommerce Business Analyst to join our Digital Delivery Team at Accent Group.

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This is an exciting opportunity for a highly organised and commercially minded Business Analyst to play a key role in delivering digital and eCommerce projects across the business.

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You'll work closely with our eCommerce Project Manager and Delivery Team to understand business needs, define solutions and support projects from requirements gathering through to testing and implementation.

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What you'll do

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- Partner with stakeholders to identify, analyse and document business requirements
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- Facilitate workshops, interviews and discussions to understand business needs and opportunities
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- Analyse current and future state processes and identify gaps and improvements
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- Develop business cases, user stories, functional and technical requirements
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- Work with internal stakeholders and external vendors to define and agree on solutions
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- Support requirements traceability, solution acceptance and benefits realisation
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- Provide business analysis support throughout the testing process
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- Develop and support UAT and SAT plans, including testing and sign-off criteria
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- Create clear documentation and support the development of end-user materials
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- Build strong relationships across the business and with external technology partners
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What we're looking for

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You'll bring 5+ years' experience in a Business Analyst role,



with strong experience working across eCommerce and digital projects, ideally within a retail workplace.

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You're:

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- Experienced in gathering and translating business requirements into practical solutions
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- Comfortable working across technical and non-technical stakeholders
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- Knowledgeable in eCommerce platforms, website integrations and backend operational processes
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- Familiar with ERP integrations, applications and plugin solutions
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- Highly organised with strong documentation and process management skills
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- Experienced in supporting testing, UAT and project delivery
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- A confident communicator with excellent stakeholder management skills
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- Able to manage competing priorities and work effectively both independently and as part of a team
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- Detail-focused, proactive and solutions oriented
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Why Join Us?

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This is your opportunity to play a key role in delivering the digital projects that help shape the future of Accent Group.

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You'll work alongside passionate teams across Technology, Digital and eCommerce, helping turn business challenges into practical solutions and supporting the delivery of meaningful change across the organisation.

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At Accent Group, we're always looking for better ways to do things — and we're looking for someone who shares our Make It Happen attitude.

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If you're ready to bring your eCommerce and Business Analysis expertise to an exciting and fast-paced retail environment, we'd love to hear from you.

📌 eCommerce Business Analyst (Victoria)
🏢 Accen
📍 Victoria