The Cleaner is responsible for maintaining clean, safe and welcoming shared spaces across arriva's build-to-rent (BTR) residential apartment communities. The role supports the day-to-day presentation of common areas and resident amenities so that residents, visitors and team members experience a consistently high standard of cleanliness and care.

This is a hands-on, site-based role focused on routine cleaning, presentation, waste handling and reporting issues noticed during daily rounds. The Cleaner works closely with Property Operations and Facilities & Maintenance and contributes directly to the resident experience by keeping shared spaces hygienic, well presented and ready for use each day.

Purpose

The Cleaner is responsible for maintaining clean, safe and welcoming shared spaces across arriva's build-to-rent (BTR) residential apartment communities. The role supports the day-to-day presentation of common areas and resident amenities so that residents, visitors and team members experience a consistently high standard of cleanliness and care.

This is a hands-on, site-based role focused on routine cleaning, presentation, waste handling and reporting issues noticed during daily rounds. The Cleaner works closely with Property Operations and Facilities & Maintenance and contributes directly to the resident experience by keeping shared spaces hygienic, well presented and ready for use each day.

What We're Looking For

We are looking for someone who takes pride in presentation, works reliably and understands that cleanliness is an key part of the resident experience in a BTR apartment community.

- Reliable. Consistently attends shifts on time, completes scheduled cleaning tasks and follows through on commitments.

- Detail-focused. Notices presentation issues, missed areas, spills, marks and hygiene concerns before they affect residents.

- Respectful.



Works professionally around residents, visitors and colleagues and understands the importance of discretion in a residential environment.

Duties and Responsibilities

- 1. Common Areas and Resident Amenities

- Clean and maintain lobbies, lifts, corridors, stairwells, entry areas and other shared spaces to a high presentation standard.

- Clean resident amenities such as lounges, kitchens, gyms, bathrooms, meeting spaces and other communal facilities as applicable to each site.

- Vacuum, mop, sweep, dust, wipe and sanitise surfaces in accordance with site cleaning schedules.

- Clean glass, mirrors, doors, fixtures and high-touch surfaces and respond promptly to spills or presentation concerns.

- 2. Waste, Bin Rooms and Back-of-House Areas

- Maintain bin rooms, waste areas and service areas in a clean, orderly and hygienic condition.

- Support bin movement and waste and recycling handling where required by site operations.

- Report recurring waste, odour, pest or access issues promptly.

- 3. Building Presentation and Daily Rounds

- Complete scheduled cleaning rounds and presentation checks throughout the building.

- Keep entrances, shared outdoor areas and nominated presentation zones tidy and free from litter.

- Restock consumables in shared bathrooms, kitchens and resident amenities as required.

- Keep cleaning cupboards, equipment and supplies organised and report low stock, damaged equipment or maintenance issues.

- 4.



Resident Experience and Site Support

- Carry out cleaning activities with minimal disruption to residents and visitors.

- Be courteous and professional when approached by residents and direct non-cleaning requests to the appropriate team member.

- Support presentation cleaning for inspections, resident events, move-ins, move-outs or other site requirements when directed.

- Work collaboratively with Property Operations, Facilities & Maintenance and service providers on site.

- 5. Safety and Compliance

- Follow safe work procedures, chemical handling instructions, Safety Data Sheets and PPE requirements.

- Use cleaning equipment correctly and place warning signage where cleaning creates a temporary hazard.

- Follow site access, security, incident reporting and emergency procedures and report hazards promptly.

Key Selection Criteria

Attributes (essential)

- Reliable, punctual and able to work consistently with limited supervision.
- Strong attention to detail, pride in presentation and respect for residents and shared spaces.

Skills & Experience

- Previous cleaning experience in residential apartments, hotels, commercial buildings, strata or a similar environment is preferred; a strong aptitude and willingness to learn will also be considered.
- Ability to safely and effectively use standard commercial cleaning equipment and products.
- Desirable: experience cleaning apartment common areas, resident amenities or other high-traffic shared spaces.

Requirements

- Valid Australian working rights and ability to safely perform the physical requirements of the role, including standing, walking, bending, lifting and repetitive cleaning tasks. A driver's licence may be required where the role supports multiple arriva sites.

#J-18808-Ljbffr

📌 General Cleaner (Strathfield Municipal Council)
🏢 Arriva
📍 Strathfield Municipal Council