Job Description

Join our agile hospital call centre team, where you'll play a vital role in supporting patients and external referrers. We help ensure smooth communication and efficient use of our online booking system across five sites.

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About Us

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Join our dynamic hospital call centre team, where you'll play a vital role in supporting patients and external referrers. We help ensure smooth communication and efficient use of our online booking system across five sites.

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What You'll Be Doing

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- Respond to patient and referrer inquiries via phone and email.
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- Assist patients in booking procedures across multiple locations.
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- Provide inbound support and troubleshoot basic IT issues.
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- Coordinate with internal teams to resolve complex matters.
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- Maintain accurate records in our patient database.
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- Ensure timely follow-up on outstanding issues.
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What You're Looking For

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- Strong customer service background, ideally in healthcare or similar.
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- Excellent written and verbal communication skills.
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- Basic IT troubleshooting abilities and willingness to learn new systems.
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- Ability to multitask and manage competing priorities.
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- High attention to detail and strong organisational skills.
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Qualifications & Skills

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- 2+ years' experience in a call centre environment.
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- Proven ability to build rapport and negotiate over the phone.
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- Sound IT skills and adaptability to new technology.
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- Self-motivated, positive attitude, and a team player.
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- Ability to work independently and think on your feet.
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- Must have current Australian work rights.
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- ** MUST be vaccinated against vaccine preventable disease.
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Why Join Us?

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- Be part of a supportive, patient-focused team.
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- Opportunities for growth and development.
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- Flexible work options: full-time, part-time, and casual roles available.
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Employer questions

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Your application will include the following questions:

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- How many years' experience do you have in a Call Centre Role?
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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as a Booking Officer?
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- Which of the following statements best describes your Covid-19 vaccination status?
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- Do you have customer service experience?
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- Do you have a current Police Check (National Police Certificate) for employment?
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📌 Booking Officer (Victoria)
🏢 Direct Endoscopy
📍 Victoria