Job Description

Medical Secretary – Full-time (Caulfield South/ Bentleigh)

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Bayside Heart is a Cardiologist-led team dedicated to excellence and genuine patient care.

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Our Medical Receptionists are the first point of contact for patients, families, referring clinicians and healthcare providers. This role is essential to delivering high-quality patient experiences and supporting the smooth operation of a cardiology specialist practice. You'll manage administrative and reception duties with professionalism, warmth, and accuracy in a clinical environment.

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Key Responsibilities

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Front-Desk & Patient Interaction

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- Welcome and greet patients, visitors and allied health professionals.
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- Answer incoming calls and emails in a qualified, prompt manner.
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- Manage patient enquiries, provide information and direct calls as appropriate.
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Appointment & Clinic Management

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- Schedule, update and manage patient appointments using clinic management software (Gentu).
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- Coordinate referrals from general practitioners and other specialists.
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- Ensure accurate patient registration and demographic data entry.
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Administrative & Clerical Duties

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- Maintain patient records, scan, fax and email documentation as needed.
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- Support cardiologists and clinical staff with basic administrative tasks (e.g.,



paperwork prep, reports distribution).
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- Maintain confidentiality and privacy in accordance with clinic policy and health regulations.
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Billing & Claims Processing

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- Process patient billing, issue invoices/receipts, and handle Medicare and private insurance claims accurately.
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- Handle payments and end-of-day reconciliation if required.
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Required Skills & Experience

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- Previous experience in a medical reception, administrative or healthcare role (specialist practice experience desirable).
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- Strong customer service, communication and interpersonal skills.
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- High level of organisation, attention to detail and ability to multitask under pressure.
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- Competent computer skills, including practice management software and MS Office.
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- Professional presentation and phone manner suitable for a clinical environment.
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- Understanding of Medicare item numbers and billing processes is advantageous.
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- Personal Attributesn n
- Warm, empathetic and patient-focused.
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- Reliable, punctual and able to work both independently and as part of a team.
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- Proactive problem solver who maintains confidentiality and professionalism.
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Only successful candidates will be contacted.

📌 Medical receptionist- full-time (Victoria)
🏢 Bayside Heart
📍 Victoria