Job Description

RSEA Safety Australia & New Zealand - Hurstville NSW

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RSEA Safety is Australia's largest independent safety retailer, supplying workwear, PPE and safety equipment across Retail, B2B and Hire.

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With a national network approaching 100 stores and a significant digital operation, we're looking for an experienced eCommerce Specialist to join our technology team in Hurstville.

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The Role

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Reporting to the eCommerce Manager, this is a hands-on 12-month contract role with the potential to become permanent, focused on the operation, optimisation and continuous improvement of RSEA's B2B and B2C eCommerce platforms.

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You'll manage day-to-day platform operations, troubleshoot website and system issues, coordinate technical fixes and enhancements and help improve the performance and reliability of our digital storefronts.

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Working closely with eCommerce, IT, Marketing, Buying, Product and external vendors, you'll operate across systems including Commerce Vision, Pronto ERP, integrations, payment gateways and freight services.

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Key Responsibilities

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- Manage day-to-day operations across RSEA's eCommerce platforms
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- Investigate and resolve website, checkout, order, content and platform issues
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- Configure promotions, merchandising rules and platform functionality
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- Troubleshoot issues across eCommerce systems, ERP and integrations
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- Coordinate fixes and enhancements with IT, vendors and external partners
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- Monitor integrations and scheduled processes and resolve failures
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- Test platform changes, integrations and fixes before release
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- Identify recurring issues and drive process improvements
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- Monitor digital trading and website performance
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- Prepare platform and operational reporting
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- Maintain platform documentation and operating procedures
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- Provide platform and process support across the eCommerce team
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About You

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- Experience in eCommerce, digital trading, platform operations or online merchandising
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- Strong working knowledge of eCommerce platforms
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- Experience troubleshooting website, platform and operational issues
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- Comfortable working with IT teams, vendors and external partners
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- Strong analytical and problem-solving capability
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- Strong Excel skills and familiarity with CSV-based workflows
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- Solid attention to detail and ability to manage competing priorities
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- Confident communicating technical issues to non-technical stakeholders
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- Commerce Vision experience is advantageous but not essential
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What We Offer

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- Hands-on ownership across a large B2B and B2C eCommerce environment
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- Exposure across eCommerce platforms, ERP and integrations
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- Opportunity to drive meaningful platform and process improvements
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- Collaborative team environment within a growing national business
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- Employee product discounts
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📌 eCommerce Specialist (Charles Sturt University)
🏢 RSEA Safety Australia & New Zealand
📍 Charles Sturt University