Customer Care Consultant & Asset Coordinator

As our Customer Care Consultant & Asset Coordinator, you will be a key voice of ESK Evidence Skincare, ensuring every customer interaction reflects our commitment to science-backed skincare, exceptional service and a genuine desire to help our customers achieve the best possible outcomes.

Alongside delivering outstanding customer care, you will be the organised force behind our business asset library, ensuring resources are accurate, up to date, easy to access and available to the wider team when they need them.

The ideal candidate will have a genuine passion for skincare, a customer-first mindset and a warm, approachable communication style. You will be confident resolving customer enquiries with empathy and professionalism, while bringing strong organisation, attention to detail and follow-through to the coordination of our business assets.

At ESK, our mission is to provide evidence-based skincare solutions that genuinely address our customers' needs. The Customer Care Team plays an important role in ensuring every customer feels supported, valued and confident throughout their skincare journey.

We take great pride in creating seamless experiences that build trust and long-term loyalty, while ensuring our internal teams have the resources they need to do their best work.

As our Customer Care Consultant & Asset Coordinator, you will be a key voice of ESK Evidence Skincare, ensuring every customer interaction reflects our commitment to science-backed skincare, exceptional service and a genuine desire to help our customers achieve the best possible outcomes.

Alongside delivering outstanding customer care, you will be the organised force behind our business asset library, ensuring resources are accurate, up to date, easy to access and available to the wider team when they need them.

The ideal candidate will have a genuine passion for skincare, a customer-first mindset and a warm, approachable communication style.



You will be confident resolving customer enquiries with empathy and professionalism, while bringing strong organisation, attention to detail and follow-through to the coordination of our business assets.

At ESK, our mission is to provide evidence-based skincare solutions that genuinely address our customers' needs. The Customer Care Team plays an important role in ensuring every customer feels supported, valued and confident throughout their skincare journey.

We take great pride in creating seamless experiences that build trust and long-term loyalty, while ensuring our internal teams have the resources they need to do their best work.

Team Values

Our values define everything we do. The right person for this role will genuinely connect with them:

Follow the evidence. Earn the trust.

Take ownership. Challenge convention. Find the best solution.

Make it happen. Move fast.

Lift the room. Celebrate progress.

Key Responsibilities

Customer Support & Experience

- Respond to customer enquiries via email, phone, social media and online chat platforms in a timely and qualified manner.

- Support customers through their end-to-end skincare journey, pre- and post-purchase, ensuring personal service and total customer satisfaction.

Operational Support

- Help maintain and update our customer service knowledge base, FAQs, product information and processes to keep service standards accurate and efficient.

- Assist with a range of customer experience and customer service tasks.

Team Collaboration

- Work closely with the wider team to keep day-to-day operations running smoothly.





- Collaborate with team members to share customer feedback and help maintain consistent service quality.

Business Asset Management

- Own and maintain our growing business asset library.

- Reach out to customers to collect and gather assets needed for the library.

- Keep everything organised, categorised and easy for the team to find.

- Set up (and stick to!) consistent file naming, folder structures and processes.

- Upload and catalogue new assets as they land.

- Regularly review the library so it stays current, relevant and well organised.

- Work closely with the wider team to get ahead of what they'll need next.

- Spot gaps in the library and proactively follow up to fill them.

About You

- When it comes to skills and experience, you have:

- A genuine passion for people, skincare and helping others achieve their skincare goals.

- Excellent communication skills, both verbal and written, with the ability to provide clear, informative and professional responses.

- 1+ years of experience in customer service, retail or skincare-related fields.

- Strong problem-solving skills, with the ability to think on your feet and resolve customer issues efficiently.

- Detail-oriented, with a strong ability to manage multiple tasks while maintaining quality service.

- Comfort using various communication platforms and CRM systems.

- Confident reaching out to customers directly and building the kind of rapport that makes them happy to help.

Why join us?

- Opportunities for professional development and career growth within the company.

- Employee discounts on our skincare products.

- A supportive team environment where your passion for skincare can thrive.

- Join a growing business where you can make an impact, grow with the team, and be part of an exciting future.

If you're passionate about skincare and customer experience, we'd love to hear from you!

This is a full time role, Monday to Friday, based in our Banksmeadow office.

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📌 Customer Care Consultant & Asset Coordinator (Bayside Council)
🏢 Evidence Skincare
📍 Bayside Council