Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
Accurately identify and determine the most appropriate resolution path for each recovery claim.
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📌 Senior Claims Consultant (North Lakes)
🏢 Auto & General
📍 North Lakes
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