Job Description

Wholesale Customer Success Manager | Akubra | Kempsey, NSW

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Full time

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17d ago , from RFTTE Jobs - Ringers from the Top End

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Akubra is seeking an experienced Wholesale Customer Success Manager to join its successful Wholesale team in Kempsey, NSW.

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Reporting to the Head of Business Development, you will be the driving force behind the customer experience for Akubra's wholesale partners across its Domestic, RM Williams, R B Sellars, Export and Corporate channels.

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This position has become available due to the planned retirement of the current position holder, who will provide an extensive handover.

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This is a hands-on, customer-facing role for someone who enjoys solving problems, keeping orders moving and building strong relationships with customers and internal teams.

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You will be the key contact for Akubra's wholesale customers and agents, managing the process from order entry through to despatch, invoicing, credits, deliveries and returns.

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Other

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You will be based onsite at Akubra's Kempsey facility, 4.5hrs north of Sydney, NSW.

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For nearly 150 years, Akubra has been at the heart of Australian craftsmanship, producing iconic hats renowned for their quality, durability and timeless style.

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Built on quality craftsmanship and a spirit of adventure, Akubra hats have become synonymous with Australian culture and identity.

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Hiring Now

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Manage wholesale customer accounts across domestic, export and corporate channels

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Monitor account health and order flow, resolving issues as they arise

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Act as the escalation point for wholesale customers and external sales agents

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Manage orders across AIMS, NetSuite and B2B platforms

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Process manually entered orders and manage back-orders

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Coordinate with the despatch team to ensure orders are fulfilled accurately and on time

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Manage invoicing, credits, deliveries and returns

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Respond to quality-related enquiries and complaints

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Work with the Production team to identify and resolve the causes of quality issues

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Collaborate with the Commercial, Finance, Planning, Production and Inventory teams

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Develop and maintain a strong working knowledge of Akubra's systems

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Help train and support other team members

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To be successful in this role, you will ideally have:

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Experience managing wholesale customer accounts and order flow across multiple channels

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Experience using ERP and order-management systems such as NetSuite, AIMS or similar

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Experience working with B2B platforms

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Strong communication and relationship-building skills

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Confidence working across commercial, finance and operational teams

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Experience managing invoicing, credits, returns and quality-resolution processes

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A practical, solutions-focused approach

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Strong organisational skills and attention to detail

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The ability to work effectively as part of a cross-functional team

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Experience in export or corporate wholesale, including working with external sales agents, will be highly regarded.

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A degree in Business, Supply Chain, Retail Management or a related discipline is desirable but not essential.

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Join a genuinely iconic Australian brand

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Become part of a company with nearly 150 years of manufacturing heritage

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Work within a close-knit and supportive team

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Receive an extensive handover from the retiring position holder

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Enjoy a diverse role where your contribution is visible and valued

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Based onsite at Akubra's Kempsey facility

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If you are an organised and customer-focused professional who enjoys variety and wants to help keep Akubra's wholesale operations running smoothly, Akubra would love to hear from you.

📌 Wholesale Customer Success Manager | Akubra | Kempsey, NSW (Burnt Bridge)
🏢 Akubra
📍 Burnt Bridge