Job Description

About us

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At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

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About the role

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As our new Service Designer, you'll support key enterprise projects across end-to-end member journeys, helping define current and future state experiences that are desirable for members, feasible for operations and deliverable at scale.

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Reporting to the CX Manager, you'll play an important role in shaping practical, human-centred service experiences across digital, assisted and back-office channels.

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- Apply a member experience lens to vendor recommendations, technology solutions and out-of-the-box processes to support pragmatic future-state design decisions.
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- Develop and maintain service design artefacts such as customer journey maps, service blueprints, experience maps and end-to-end process views.
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- Identify upstream and downstream impacts across member experience, supporting processes, systems, operational roles and delivery teams.
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- Connect customer insights, research and journey mapping to inform future-state design and address known member needs and pain points.
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- Facilitate workshops and collaborate with experience, digital, technology, product, operations, risk, compliance and vendor teams to drive alignment and decision-making.
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- Ensure service designs are clear, actionable and detailed enough to support requirements definition and successful technical delivery.
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What we're looking for

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We're looking for a curious, team-oriented and structured Service Designer who can bring clarity to complex member journeys and help teams make confident, human-centred decisions.

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You'll thrive in this role if you have:

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- Strong experience developing service design artefacts, including customer journey maps, service blueprints and end-to-end process views.
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- Experience working in large project environments, balancing member needs with scope, timelines, operational constraints and delivery priorities.
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- Confidence working with technology projects and technology vendors, with the ability to translate future-state service designs into practical requirements for delivery teams.
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- Strong workshop facilitation, stakeholder engagement and communication skills, with the ability to influence, align and support decision-making across diverse teams.
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- A strong human-centred design mindset, supported by systems thinking, structured problem-solving and a practical approach to improving services at scale.
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- Experience in superannuation, financial services or another regulated environment is highly desirable.
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Why CareSuper?

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We're not just another super fund. We're a values-driven organisation that puts people first—our members and our team.

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Here's what you can look forward to:

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- Hybrid and flexible work environment
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- 3% Superannuation Guarantee (SG) above SG minimum
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- Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
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- 5 weeks of annual leave
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18 weeks of parental leave for all eligible employees

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- Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
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- Professional Development
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- Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services
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We're committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

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At CareSuper, we know that diverse perspectives make us stronger. We're proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.

📌 Service Designer (12 month FTC) (Victoria)
🏢 CareSuper
📍 Victoria