Advanced Education and Training is seeking a dedicated RTO Student Administration Officer to join our team in Underwood, QLD.

This is an significant role within our Student Administration team, supporting the day-to-day administration of our Registered Training Organisation (RTO). The successful applicant will assist with student enrolments, records, attendance, assessments, student enquiries and other administrative processes.

The role would suit someone who is organised, reliable and detail-oriented, with experience in RTO or student administration and a genuine interest in supporting students throughout their training journey.

Key responsibilities

- Manage student enrolment processes, including applications, documentation collection and verification
- Process student fees, invoicing and maintain accurate financial records
- Conduct AISS eligibility checks and follow up any required documentation
- Process attendance reports, assessment submissions, deferrals, cancellations and completions
- Respond to student enquiries and communications by phone, email and face-to-face in a timely and professional manner
- Maintain accurate and up-to-date student records in VETtrak and student hard copy files
- Support student onboarding and orientation activities
- Liaise with Trainers and Assessors regarding student progress and provide administrative support
- Provide general administrative support to the RTO team

What we're looking for

- Demonstrated experience in RTO student administration,



VET administration or a similar administrative role within the education sector
- Experience using VETtrak or another student management system will be highly regarded
- Good understanding of RTO administration and student record requirements
- Excellent organisational skills and the ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy in record-keeping and data entry
- A professional and friendly approach when dealing with students, staff and other stakeholders
- Good customer service skills and a genuine commitment to supporting students
- Proficiency in Microsoft Office, including Word, Excel and Outlook
- Ability to maintain confidentiality and handle student information appropriately

What we offer

Advanced Education and Training is committed to creating a supportive and inclusive workplace. We foster a culture of continuous improvement and support our staff in developing their skills and advancing their careers within the education sector. We encourage a healthy work-life balance and provide a welcoming workplace where your efforts are recognised and appreciated.

About us

Advanced Education and Training is a Registered Training Organisation committed to delivering high-quality vocational education and training and supporting positive outcomes for our students.

We provide accessible, relevant and industry-focused training that equips learners with the skills and knowledge needed for employment and career progression.

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📌 RTO Student Administration Officer (Brisbane)
🏢 ADVANCED EDUCATION GROUP
📍 Brisbane