As one of the first points of contact for guests, you'll play an important role in making sure their stay runs smoothly from booking through to departure. This is a wide-ranging, hands-on role suited to someone who enjoys working with people, providing great customer service and being part of a small, supportive accommodation team.
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Key responsibilities
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- Welcoming guests and managing check-ins and check-outs
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- Responding to guest enquiries by phone, email and in person
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- Taking and managing accommodation bookings
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- Assisting guests with questions, requests and local recommendations
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- Processing payments and maintaining accurate reservation information
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- Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests
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- Assisting with general reception and administrative duties
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- Helping resolve guest concerns in a friendly and professional manner
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- Supporting the wider team with the day-to-day operation of the resort
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About you
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- Friendly, approachable and genuinely enjoys dealing with people
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- Reliable and able to work independently when required
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- Confident communicating both in person and over the phone
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- Comfortable using computers, email and booking systems
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- Organised and able to manage multiple tasks during busy periods
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- Calm and solutions-focused when dealing with guest issues
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- Well presented with a professional attitude
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- Willing to learn and be part of a close-knit team
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Previous experience in hotel, resort, holiday accommodation, reception or customer service would be highly regarded, although we're also happy to consider someone with the right attitude and willingness to learn
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Experience with Resley (PMS) is an advantage.
📌 Casual Receptionist - Holiday Accommodation (City of Gold Coast)
🏢 Recognized
📍 City of Gold Coast
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