Experienced Medical Receptionist / Administrator – Specialist Practice

The Melbourne Gut Clinic – East Melbourne VIC

Experienced Medical Receptionist / Administrator

Full Time | The Melbourne Gut Clinic | East Melbourne

About us

The Melbourne Gut Clinic is a busy specialist gastroenterology practice providing high-quality, patient-centred care. Our team includes gastroenterologists, allied health practitioners and an experienced administration team working together to provide patients with a professional, supportive and well‑organised experience.

About the role

We are looking for an experienced Medical Receptionist / Administrator to join our team.

This is a varied role within a busy specialist practice and would suit someone who is confident managing patients, phones, appointments and medical administration while working closely with our Practice Manager, specialists and administration team.

Key responsibilities

- Welcoming patients and managing patient flow through the clinic

- Answering incoming telephone calls and assisting with patient enquiries

- Booking, changing and coordinating patient appointments

- Managing emails and routine patient correspondence

- Processing patient registrations and maintaining accurate patient records

- Taking payments and assisting with billing and Medicare administration

- Processing and managing specialist referrals

- Supporting doctors during consulting sessions

- Coordinating endoscopy bookings, theatre lists and associated patient paperwork

- Liaising with gastroenterologists, hospitals, general practitioners and other healthcare providers

- Managing cancellations, waiting lists and appointment availability

- Processing and directing incoming correspondence and clinical information appropriately

- Ensuring patient information and documentation are handled accurately and confidentially





- Supporting the wider administration team to keep the clinic running smoothly

About you

We are looking for someone who is experienced, capable, friendly and comfortable working in a busy medical environment.

We would love to hear from you if you have:

- Previous experience working in medical reception or administration within a specialist medical practice

- A warm, caring and professional approach to patients

- Strong communication skills with the ability to make people feel comfortable and well looked after

- Experience with medical billing, Medicare and appointment management

- Excellent attention to detail and an understanding of the importance of accurate medical records

- Strong organisational skills and the ability to manage competing priorities

- Confidence communicating with patients, doctors, hospitals and other healthcare providers

- An understanding of patient confidentiality, privacy and professional discretion

- The ability to work independently while also contributing positively to a collaborative team

- A proactive and helpful approach to your work

- Good general computer skills, including Microsoft Office

- Previous experience in gastroenterology or another specialist medical practice would be highly regarded

- Experience using Xestro practice management software would also be highly regarded

What we offer

You will be joining a supportive and collaborative specialist practice with a strong focus on patient care.

We offer:

- Competitive remuneration based on experience

- No weekend or public holiday work

- A contemporary, paperless specialist medical practice

- A friendly and professional working environment

- Varied work within a growing gastroenterology clinic

- The opportunity to further develop your knowledge and skills within specialist medical administration and gastroenterology

We are looking for someone who is dependable, enjoys helping patients and takes pride in doing their job well.

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📌 Experienced Medical Receptionist / Administrator – Specialist Practice (Melbourne)
🏢 The Melbourne Gut Clinic
📍 Melbourne