Job Description

Refactor Recruitment Pty Ltd – Laverton North VIC

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Project Manager. Business Analyst. Applications Manager.

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If you've done a bit of all three — and you're still someone who likes actually doing the work — this could be right up your street.

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We're partnering with one of Australia and New Zealand's largest privately owned agricultural retail businesses as they continue a significant investment across technology, digital and data.

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With around 50 stores, multiple retail brands and an integrated logistics operation, there's a genuinely engaging technology landscape underneath the business.

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ERP. POS. WMS. Integrations. APIs. Data. Digital products. Infrastructure.

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And plenty happening.

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The Role

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We're looking for a Technology Delivery Manager to sit within a lean seven-person technology team and help drive a portfolio of business-critical projects.

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This isn't a role where you'll spend your week herding stakeholders, updating a RAID log and waiting for someone else to do the work.

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You'll get your hands dirty.

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One day you could be running a discovery workshop with Supply Chain. The next you're working through requirements for an ERP change, challenging a vendor on an integration, coordinating UAT or preparing a decision for SteerCo.

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You'll operate somewhere between Project Management, Business Analysis and Applications Management, owning delivery from initial discovery through to go-live.

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What You'll Be Doing:

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You'll:

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- Deliver multiple concurrent technology and business transformation projects.
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- Run discovery workshops and requirements sessions across Retail, Supply Chain, Procurement, Finance, Sales, Logistics and Marketing.
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- Translate business problems into practical technology solutions.
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- Work across ERP, POS, WMS, APIs, middleware, SaaS platforms, data and digital products.
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- Produce requirements, process maps, user stories and UAT scenarios when required.
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- Coordinate testing, UAT, releases and business readiness.
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- Manage software vendors, MSPs,



contractors and implementation partners.
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- Own project timelines, risks, dependencies and budgets.
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- Challenge scope, vendors and stakeholders when something doesn't stack up.
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- Identify opportunities for better processes and systems without waiting to be asked.
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- Use modern AI tools to work faster across documentation, analysis, communications and delivery.
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There's governance involved, of course.

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But this is not a governance role.

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You're ultimately here to make things happen.

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Who We're Looking For

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Retail experience is essential.

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You'll ideally have around 5–10 years of Project Management experience, but your background doesn't need to be purely PM.

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In fact, we'd love to speak with people who've moved between:

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Project Management | Business Analysis | Applications | ERP / Systems | Technology Delivery

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You'll have delivered projects involving some combination of ERP, POS, WMS, integrations, APIs, infrastructure, digital products or data.

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You don't need to be a developer, but the more technically curious you are, the better.

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Most importantly, you're still on the tools.

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You're happy running the workshop, writing the requirement, talking to the vendor, investigating the problem and driving the thing through to completion.

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We're not looking for someone who has spent the last decade managing increasingly large programs from further and further away from the actual delivery.

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We're looking for a retail technology doer.

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Why Join?

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You'll get:

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- A broad technology landscape with genuine commercial impact.
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- Direct access to senior leadership and decision makers.
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- A lean team where good ideas can actually get implemented.
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- Hybrid working based around trust and outcomes.
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- Free onsite parking in Laverton North.
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- Funded learning, certifications and professional development.
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- The opportunity to influence how technology delivery operates as the business continues to grow.
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If you like structure but hate bureaucracy, understand retail and still enjoy rolling your sleeves up and solving problems, we'd love to hear from you.

📌 Technology Delivery Manager (Victoria)
🏢 Refactor Recruitment
📍 Victoria