Tranby Aboriginal Co-operative Limited – Glebe NSW

Tranby National Indigenous Adult Education and Training

Education and Training

Student Services

Student Support Officer at Tranby National Indigenous Adult Education and Training

Fulltime employee, onsite: 13 Mansfield Street, Glebe NSW

Annual salary $85,000 + super

FBT exemption benefits available

Your new company

Tranby National Indigenous Adult Education and Training is a not for profit, Indigenous organisation committed to advancing educational opportunities for Aboriginal people and Torres Strait Islanders nationwide. We offer a number of qualifications and opportunities to provide students with new skills, knowledge and experience to empower individuals to positively contribute to their communities and their futures.

Your new role

The Student Support Officer is responsible for supporting students through both face-to-face and online delivery modes, ensuring the students remain engaged and connected throughout their learning journey. This role will be specifically working towards a new course being developed - CertificateIV in Community Development with a focus on domestic,familyand sexualviolence (DFSV) work. This role works within the Academic Team and is responsible for:

Providing culturally safe, student-centered support throughout the student lifecycle

Establishing and maintain positive relationships with students

Conducting regular student check-ins via phone, Teams, email, face-to-face interactions and the Student Management System (Wisenet)

Monitoring and supporting attendance, participation, progression and engagement





Identifying students at risk and implementing support strategies

Maintaining accurate student contact and support records

Supporting student wellbeing through referral pathways where appropriate

Providing on-campus support during workshops, training sessions and intensive delivery blocks

Assisting students with navigation of learning resources and assessment requirements

Supporting trainers with classroom administration and student engagement activities

Assisting with student orientation and onboarding activities

Organising travel and accommodation and catering

Assisting with the collection and collation of student data and documentation required by training regulators and funding bodies

Correctly entering and maintaining student data in the Student Management System (Wisenet).

Scheduling live assessments

Administering the Class Rolls for students attending training on campus

Administering Student Evaluation Forms

What you will need to succeed

3+ years of experience in previous roles which included:

Working in a team with shared accountability for student success

Computer skills including the ability to use spreadsheets, online meetings, word-processing programs and a Student Management System

Evidence of the ability to implement policies and procedures

Evidence of the ability to refer to staff in specialist areas where required

Tranby has a robust commitment to employing Aboriginal and Torres Strait Islander people into this role. Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.

Tranby will not work with unsolicited recruitment agencies on this role.

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📌 Student Support Officer (New South Wales)
🏢 Tranby Aboriginal Co-operative
📍 New South Wales