Dental Assistant & Front Office Coordinator

My Implant Dentist is a leading Australian dental group specialising in advanced implant dentistry. With a focus on digital technology, clinical excellence, and patient comfort, we deliver high-quality implant solutions that are accessible, efficient, and patient-centred.

About You :

Certificate III or IV in Dental Assisting

Current First Aid & CPR certification

Position Summary :

The Opportunity

With a new dentist joining the practice, we're looking for a Dental Assistant to join our warm, close-knit team. Whether your strength is chairside or front-of-house, this role suits someone who genuinely loves patient care and wants to grow with a practice that's going places.

- Saturday availability required (half-day shifts)
- Prior dental experience highly regarded

What We're Looking For

- 12+ months' experience in dental assisting or reception (preferred, not essential)
- A friendly, patient-focused manner and strong communication skills
- Composure and organisation in a busy clinical setting
- Reliability, team spirit, and a willingness to learn

Key Requirements :

Position Requirements

- Certificate III or IV in Dental Assisting.
- Minimum 1 year dental assisting experience preferred.
- Previous reception/customer service experience preferred.
- Current First Aid & CPR certification.
- Strong knowledge of infection control protocols.
- Proficiency in dental practice software.
- High attention to detail and ability to multitask.

Job Responsibility :

Reporting To:

- Practice Manager

Key Responsibilities

Chairside Clinical Support

- Provide chairside assistance across general, cosmetic and implant procedures.
- Prepare surgeries in advance and anticipate clinician requirements.
- Maintain efficient appointment flow and minimise delays.
- Support sedation and surgical sessions as rostered.
- Follow all infection control and sterilisation protocols.
- Operate and maintain autoclaves and sterilisation equipment.
- Maintain instrument traceability and sterilisation logs.




- Ensure zero sterilisation breaches and full audit compliance.

Front Office Operations

- Greet patients professionally and manage check-in/check-out efficiently.
- Answer phone calls promptly and convert inquiries into appointments.
- Manage confirmations, cancellations and rescheduling.
- Provide clear payment explanations and financial coordination.
- Book appointments accurately in practice software.
- Minimise schedule gaps and optimise chair utilisation.
- Generate and action recall and incomplete treatment lists weekly.
- Prioritise urgent cases appropriately.
- Process payments, HICAPS, Medicare and deposits accurately.
- Reconcile end-of-day transactions with zero discrepancies.
- Maintain accurate and confidential patient records.

Stock & Clinical Readiness

- Monitor clinical and front office stock levels.
- Restock surgeries daily and update ordering lists.
- Support sister clinics if required.

Workplace Standards and Culture

- Follow all My Implant Dental policies, procedures, and ethical standards, ensuring ongoing compliance and professionalism.
- Take personal responsibility for understanding and upholding company expectations.

Work Health & Safety (WHS)

- Take reasonable care to protect your own health and safety, and that of others, while carrying out work duties.
- Maintain a safe working environment by identifying and addressing hazards, complying with WHS regulations, and reporting incidents to the appropriate manager and/or HR.
- Support a positive and collaborative team culture by communicating openly, assisting colleagues, working collaboratively across clinical/administrative teams and clinics, actively participating in meetings, and embracing improvements to enhance workflows and patient care.

Job Functions :

Allied Health Assistant

Job Benefits :

Why Join Us

- Competitive hourly rate
- A genuinely supportive, experienced team
- Ongoing training through My Implant Dentist
- Growth opportunities within a rapidly expanding national network
- Team events and networking beyond your own clinic

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📌 Dental Assistant & Front Office Coordinator (New South Wales)
🏢 My Implant Dentist
📍 New South Wales