Platform Instruments Pty Ltd – Macquarie Park NSW

Own and manage OSS applications, ensuring high availability and operational stability. Provide L2 technical support and act as the escalation point for complex issues.

Key responsibilities

- Own and manage OSS applications, ensuring high availability and operational stability
- Provide L2 technical support and act as the escalation point for complex issues
- Lead troubleshooting, root cause analysis (RCA), and permanent resolution of incidents
- Ensure compliance with SLAs, operational KPIs, and service commitments
- Support major incident management and service restoration activities
- Plan and execute upgrades, patching, migrations, and decommissioning activities
- Perform proactive health checks, capacity reviews, and performance optimization
- Develop and maintain operational procedures, knowledge articles,



and technical documentation
- Drive automation and process improvement initiatives to reduce operational effort
- Mentor L1/L2 engineers and provide technical guidance to support teams

About you

- Solid OSS/NMS platform knowledge (Ericsson, Nokia, Huawei, Cisco)
- VMware, virtualization, and infrastructure knowledge
- SQL and database administration
- Scripting and automation experience (Shell/Python preferred)
- ITIL Incident, Problem, Change, and Service Management knowledge
- Excellent stakeholder management and communication skills
- Available for on call support in case of issues and emergency support and planned changes for the applications managing

#J-18808-Ljbffr

📌 OSS Systems Engineer (New South Wales)
🏢 Platform Instruments
📍 New South Wales