Job Description

KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 95,000 merchants across Hong Kong, Singapore, Japan, and Australia , we help small and medium-sized businesses grow through a one-stop platform for financial management, operations, and digital transformation.

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Backed by USD 55 million in Series A funding —the largest payments-sector Series A globally in 2024—KPay was recognised as Forbes Asia's 100 to Watch (2025) and named PayFac of the Year (2025) .

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About the Role

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We are hiring a Field Technical Support Specialist to support merchants across Australia.

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This is a hands-on, field-based role focused on ensuring merchants are successfully onboarded, set up, and fully operational on KPay’s platform and payment solutions.

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You will be the face of KPay on the ground , working directly with merchants to provide installation support, troubleshoot issues, and ensure a smooth and reliable experience from onboarding through to live operations.

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This role requires strong ownership, excellent communication skills , and the ability to stay calm and effective under pressure in real-world customer environments.

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Key Responsibilities

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- Provide on-site support to merchants for onboarding, setup, and activation
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- Assist with installation and configuration of payment terminals and merchant systems
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- Troubleshoot hardware, software, and payment-related issues in the field
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- Ensure merchants are successfully activated and able to transact smoothly
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- Act as the primary on-the-ground contact for assigned merchants
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- Record and maintain accurate updates in CRM and internal systems
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- Escalate complex technical or operational issues to internal teams when required
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- Follow up proactively to ensure timely resolution of merchant issues
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- Build strong, trust-based relationships with merchants through professional in office engagement
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- Ensure high-quality service delivery and a seamless merchant experience
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What We’re Looking For

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- 0–3 years of experience in customer support, field support, technical support, operations, or retail/merchant services
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- Fresh graduates are welcome to apply
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- Strong communication and interpersonal skills
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- High ownership mindset — takes responsibility end-to-end
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- Comfortable with a field-based role involving regular travel
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- Strong problem-solving ability and practical, hands-on thinking
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- Calm, reliable, and able to perform under pressure in real customer environments
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- Strong customer-first attitude with professional on-site presence
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- Full working rights in Australia
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Nice to Have

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- Experience in payments, POS systems, fintech, or merchant services
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- Field service, installation, or hardware troubleshooting experience
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- Familiarity with CRM or ticketing systems
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- Basic technical understanding of devices, networks, or systems setup
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Why Join KPay?

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- Join one of APAC’s fastest-growing fintech companies
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- Be the frontline representative bringing KPay solutions to real merchants
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- High ownership role with autonomy in the field
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- Direct exposure to operations, product, and merchant experience teams
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- Strong career progression into Merchant Operations, Field Operations, or Technical Support leadership paths
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- Competitive salary and performance-based incentives
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Join us and play a key role in delivering seamless, reliable payment experiences directly to merchants across Australia.

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📌 Field Payments Support Engineer - Australia (New South Wales)
🏢 KPay Group
📍 New South Wales