Job Description

We're looking for someone who wants to learn, wants to be part of a team and takes pride in doing a really good job.

n

Maybe you're looking for your next step. Maybe you're returning to work. Maybe you're simply ready to do something more and build some new skills.

n

Whatever your reason, we're looking for someone who is reliable, switched on, friendly and willing to learn.

n

But you have to meet us halfway.

n

We will give you the training, support and time to learn our systems.

n

In return, we expect you to show up, listen, learn, ask questions, take the training onboard and keep improving.

n

What we're looking for

n

You might be the right person for us if you:

n

n
- Are friendly, approachable and genuinely enjoy helping people
n
- Turn up when you say you will and take your commitments seriously
n
- Listen when you're being trained, and actually put it into practice
n
- Ask questions when you don't understand something
n
- Take notes, learn from mistakes and don't need to be told the same thing repeatedly
n
- Notice what needs doing and get on with it
n
- Can stay calm and organised when things get busy
n
- Take responsibility rather than making excuses
n
- Want to become confident and capable in your role
n
- Enjoy being part of a team and are willing to help the people around you
n

n

We're not expecting you to know everything.

n

We are expecting you to want to learn.

n

What you'll learn

n

As part of our front office team, you'll learn how to manage the day to day running of a busy dental reception, including:

n

n
- Answering and managing calls
n
- Booking and managing appointments
n
- Welcoming patients and managing check-in and check-out
n
- Recalls, confirmations and cancellations
n
- Patient communication and follow-up
n
- Working closely with our clinical team
n
- Processing payments
n
- Managing daily front office tasks
n

n

There is a lot to learn.

n

That's okay.





n

You won't be expected to know it all on day one. You'll receive training and support as you learn.

n

The Hours

n

This is a casual position offering approximately 8.5 days per fortnight, with the prospect to pick up additional days.

n

The following availability is essential:

n

n
- Every Friday – approximately 8:15am-5:15pm
n
- Every Monday – approximately 10:00am-6:30pm
n
- Every second Saturday – approximately 8:15am-1:15pm
n
- Other days of the week are negotiable. Hours are approximately 8:15am-5:15pm
n

n

If these hours don't work for you, please don't apply.

n

About us

n

Access Dental Services is a locally owned dental practice with a busy team who care about doing things properly.

n

Our reception team is incredibly important to us.

n

You're the first person many of our patients speak to. You're helping keep the clinical team organised. You're managing appointments, solving problems and making sure the day keeps moving.

n

We need people we can rely on.

n

n
- People who show up.
n
- People who communicate.
n
- People who help each other.
n
- People who take their training seriously.
n
- People who care about getting better.
n
- And most importantly you'll like to have a laugh too.
n

n

Tell us about you

n

We don't need a huge cover letter.

n

Just tell us:

n

n
- Why are you interested in this role?
n
- What makes you someone a team can rely on?
n
- What are you hoping to learn?
n

n

And finally...

n

Tell us one completely random fact about yourself.

n

Favourite food. Hidden talent. Weird hobby. Something you're unnecessarily passionate about.

n

We want to meet the person behind the résumé.

n

We need you to bring the attitude, reliability and willingness to learn.

n

Be careful – Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

📌 Receptionist (Toowoomba Regional)
🏢 Darling Downs Dental Group
📍 Toowoomba Regional